Logistics Coordinator

Logistics CoordinatorLocation: Manchester, IA | In-Office (On-Site)Schedule: Monday-Friday, 7:00 AM - 4:00 PM (or 7:30 am - 4:30 pm)A growing transportation and mobile space solutions company in Eastern Iowa is seeking a Logistics Coordinator to help support both customers and internal operations teams.This position plays an important role in helping ensure customers receive timely, responsive service while supporting logistics coordination, order management, and seasonal account activity. The ideal candidate thrives in a fast-paced environment, enjoys helping customers solve problems, and can effectively balance multiple priorities throughout the day.This role provides support across customer service and logistics functions, helping maintain exceptional service for existing clients while assisting with seasonal spikes in business demand. During peak periods—including holiday retail seasons, fairs, festivals, and special events—this position helps ensure customers receive the same high level of service without disrupting ongoing support for established accounts.If you enjoy being the person who enjoys variety, communicates well with customers and teammates, and can adapt quickly as priorities shift, this may be an excellent opportunity for you.Key ResponsibilitiesCustomer & Client SupportServe as a primary point of contact for customer inquiries via phone, email, and internal systemsAssist customers with orders, scheduling requests, delivery updates, and service-related questionsSupport long-term customer relationships through proactive communication and follow-upPartner with sales representatives to ensure customer needs are addressed promptlyResolve customer concerns professionally while identifying appropriate solutionsLogistics & Operations SupportAssist with coordinating deliveries, pickups, relocations, and service requestsSupport logistics planning and scheduling activitiesMaintain accurate customer, order, and service recordsCommunicate effectively with drivers, customers, and internal team members regarding schedule changes and service updatesHelp ensure operational details are completed accurately and on timeSeasonal Account CoordinationProvide dedicated support for seasonal and event-driven customers during peak periodsCoordinate customer requests related to fairs, festivals, fireworks operations, holiday retail programs, and other seasonal projectsAssist with order intake, scheduling, and customer communications during high-volume periodsHelp balance customer service demands while ensuring core customer accounts continue receiving exceptional supportAdministrative SupportMaintain documentation, customer records, and operational reportsAssist with order entry and account maintenanceUtilize Microsoft Office and company software systems to track customer activity and operational detailsIdentify opportunities to improve efficiency and customer experienceSkills & QualificationsHigh School Diploma or equivalent required3+ years of customer service, account coordination, logistics, dispatch, scheduling, or administrative support experience preferredStrong customer service and communication skillsExcellent phone presence and professional demeanorStrong organizational skills with the ability to manage multiple priorities simultaneouslySelf-motivated and able to manage time effectively with minimal supervisionStrong problem-solving and critical-thinking skillsComfortable working in a fast-paced environment where priorities can shift throughout the dayProficient with Microsoft Office (Outlook, Excel, Word, Teams)Ability to learn new software and technology systems quicklyExperience supporting transportation, logistics, rental, construction, service, or operations environments is helpful but not requiredCompensation & SchedulePay: $22.00 - $26.00 per hour, depending on experienceSchedule Options:Monday-Friday, 7:00 AM - 4:00 PMMonday-Friday, 7:30 AM - 4:30 PMThis is a fully on-site position.Who Will Be Successful in This Role?The ideal candidate is someone who:Enjoys helping customers and building relationshipsStays calm under pressure during busy periodsCan quickly shift between customer service and operational tasksTakes ownership and follows throughCommunicates effectively with customers, drivers, sales teams, and operations staffEnjoys solving problems and finding solutionsThrives when every day looks a little different