Assistant Box Office Manager | Full-Time | CURE Insurance Arena

Assistant Box Office Manager

As we gear up for the return of ECHL Hockey in Trenton, we're looking for an Assistant Box Office Manager to join the team. This role assists event setup in Ticketmaster, processes sales & refunds, and ensures smooth event-day operations during Hockey games and other events. Working alongside the Box Office Manager, the Assistant Box Office Manager will additionally assist with day-to-day ticketing operations and support part-time box office staff.

This role pays an hourly rate of $19.00-$21.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until August 14, 2026.

Responsibilities

• Serve as a leader for Box Office operations for various events.
• Utilize the full Ticketmaster suite of products (TM1, Archtics, Host) for ticket sales, processing payments, exchanges, refunds, and will-call distribution and document all complimentary ticket requests issued.
• Assist in building events and managing inventory in venue Ticketmaster systems.
• Oversee aspects of ticket scanning operations, which include ticket scanner setup, teardown, maintenance, and upgrades.
• Assist in updating and relaying box-office-related event information to other departments and clients.
• Assist in completion of daily sales and deposit reports.
• Serve as the first point of contact for incoming calls, assisting customers and directing inquiries appropriately, ensuring excellent customer service is delivered to patrons.
• Assist in troubleshooting ticketing or access issues and handle escalated customer service concerns; act as a point of contact for ticket problem-solving by maintaining up-to-date knowledge of all events, policies, or promotions.
• Develop and maintain professional relationships to support internal departments with integration of ticketing processes to ensure efficiency across multiple teams
• Know our ticket sales and monitor and provide prompt, accurate sales reports and breakdowns prior to and on event days to the Box Office Manager.
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Group's principles.

Qualifications

• Bachelor's Degree from an accredited college or university with major coursework in business management, sports management, music business, or other related fields is preferred.
• 2-3+ years in a customer service-oriented role, preferably in a live event, ticketing, or venue setting.
• Familiarity with Ticketmaster systems preferred.
• Ability to engage in positive interaction with employees and industry contacts; organize; and problem-solve while prioritizing time management and multitasking in a high-pressure environment.
• Must have an excellent working knowledge of Word, Excel, Adobe, and other similar computer software programs.
• Communicate clearly and concisely, both orally and in writing.
• Flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays, and extended number of days in a row.