Parts Advisor

REPORTS TO

Parts Manager

POSITION TYPE

Full-time

SALARY

$17 an hour plus commission of Parts Departments Gross

POSITION SUMMARY

Promote sales of parts and accessories to internal, retail, and wholesale customers while maintaining customer satisfaction.

POSITION REQUIREMENTS

Excellent oral and written communication skills High school diploma or equivalent A valid Michigan driver's license with an insurable driving record Ability to read, speak and write English in order fulfill job functions in an understandable way Ability to operate a computer and telephone system

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Provide excellent customer service in accordance with DeNooyer Chevrolet standards, policies, and procedures Have a working knowledge of vehicle parts and diagnostics for problem solving Speak clearly on the telephone and convey an image of professionalism and competence to callers Handle telephone orders efficiently, including preparation of necessary paperwork thoroughly and accurately Ability to retrieve, load and deliver items of various sizes and weights (up to 125 lbs.) in operable and undamaged condition Maintain a working knowledge of ADP Parts Inventory and Snap-On Electronic Parts Catalog Ability to identify, comprehend, and act on changing customer requirements Sell parts at a profit; includes preparing counter sales ticket thoroughly and accurately and pulling parts from stock as necessary Perform extensive numerical calculations with a high degree of accuracy Handle payment for parts, operate cash register and credit card reader Fill parts orders as needed Assist other team mates as needed with tasks such as: receiving parts in shipping area, stocking parts, keeping inventory updated Assist with special orders, including completing necessary paperwork and notifying customer as to status of order Maintain good housekeeping habits within counter/customer area and warehouse area Participate in annual inventory count

OTHER DUTIES AND RESPONSIBILITIES

All other duties as assigned Relating positively with diverse groups of people (customers and staff) Comply with all DeNooyer Chevrolet policies and procedures

PHYSICAL AND ENVIRONMENTAL DEMANDS

Ability to stoop, kneel, crouch, crawl, reach, and stretch Ability to lift and carry 50 pounds Ability to work in conditions such as: varying temperatures, noise, and fumes. Ability to work a flexible schedule, including evenings, weekends, and holidays #J-18808-Ljbffr DeNooyer Automotive Family