Assistant Parts Manager (DM)

The Ducharme Group is looking for an Assistant  Parts Manager to lead our busy Parts Department! The perfect candidate will strive to provide exceptional customer service to our bodyshops, day to day customers and our service department. Accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.

About our Dealership:
- Prime Location: Just minutes from stunning lakes and picturesque beaches.
- Minimal Commute : Enjoy a short commute to work, giving you more precious time with your family.
- Affordable Housing : Opportunities to purchase an acreage or live in town for under $500,000.
- Community Vibe: Experience small-town charm within 2.5 hours of Edmonton, with all the amenities of a big city at your doorstep.
- No PST: Benefit from competitive wages with a significantly lower cost of living compared to major urban centers.
- Community events: Engage in a variety of local activities such as car shows, fishing derbies, concerts, galas, food events, seasonal festivals, parades, ski and snowboarding (within 30 minutes), hiking trails, tons of nature, competitive sports teams, and a new Performing Arts facility
- Healthcare Access : Access to three local hospitals with over 40 doctors ensuring shorter wait times than big city centers
- Exceptional School Systems: Benefits from high-quality education in our local schools and community college

Responsibilities:

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.
• Prepares and administers an annual operating budget for the parts department.
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it-yourself public.
• Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
• Analyzes sales, expenses, and inventory monthly to maintain profit goals
• Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
• Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
• Attends managers meetings, and holds weekly department meetings
• Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Handles customer complaints immediately and according to the dealership's guidelines.
• Ensures that all dealership purchases are properly accounted for before payment is made.

Qualifications:

• Previous Parts Manager experience in a retail setting (preferred)
• Licensed Parts Technician (preferred)
• Excellent communication skills and an aptitude for customer service and leadership
• Proven history of managing inventory, including; day supply, turns, inventory obsolescence, cycle counts, and returns
• Innovative marketing skills considered an asset
• Ability to work in a fast-paced team environment
• Valid driver's license and acceptable driving abstract

We offer a competitive compensation, benefits package, social events, and a company matched pension plan.