Program Specialist

Program Specialist

This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, WI. The primary purpose of this position is to render day-to-day support to the Chief, permitting the Chief to attend to and concentrate on the major and various significant aspects of the Dental Service.

Major Duties:

• Assists the service chief in the formulation of service goals and objectives and in the initiation of new policies and procedures as they relate to the effectiveness and efficiency of the administrative and clerical aspects of the service.
• Identifies program weaknesses and/or flaws and develops new local standard operating procedures to enhance results and remedy deficiencies, submitting the new ideas to the supervisor for approval and implementation.
• Support the dental residency education programs including The Milwaukee VA Advanced Education in General Dentistry program as well as the graduate specialty residency program in the field of prosthodontics.
• Work directly with the chief of the dental service and the program director to ensure all accreditation standards are met and documentation is in place for residency site visit evaluations.
• Support mechanisms for procuring data for surveys as well as evaluations of dental residents on an ongoing basis.
• Conducts research and perform special studies covering activities which are in need of reevaluation or have become problem areas.
• Assistance on the application of qualitative or quantitative analytical methods to be used in problem solving.
• Delegate specific assignments by the Chief.
• Investigates, reviews, and prepares replies to memoranda and correspondence received in the service.
• Provides in depth advice, assistance, and courses of action to service supervisors and staff on matters such as staffing, recruitment, placement, and training.
• Serve to support staffing management and initiatives related to recruitment, promotions, and position management (i.e. MSS).
• Coordinate duties in the areas of clerical, administration, and personnel. This encompasses researching information, planning, advising, assigning, and supervising clerical matters involving the Dental Service.
• Serve as local point of contact for clinical questions for Community Care administrative staff to ensure care is directed according to urgency and specific care requirements appropriate to the consult request.
• Track and monitor network concerns utilizing appropriate community care/ TPA databases i.e. PPMS and DST.
• Analyzes dental metrics, data, and productivity reports for the Dental Service.
• Run reports to ensure that all metrics are properly tracked and meeting national indicators and may run reports related to productivity and ongoing focused professional performance evaluations (OPPE/FPPE).

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Full-time, Monday- Friday, 7am-3:30pm

Telework: This position is not authorized for telework.

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist/ PD21128A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Authorized

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized

US Department of Veterans Affairs