Account Manager, Omnicare (Pennsylvania and West Virginia)

Account Manager, OmnicareWe're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Omnicare is a leading provider of pharmacy services to long-term care facilities nationwide, supporting skilled nursing facilities, assisted living communities, and other institutional care settings. As we transition to an independent, standalone organization, we are building and strengthening internal capabilities to support our approximately 6,000 colleagues and multi-state operations.The Account Manager, Omnicare directs workflow of activities for managing local client relationships. This person manages and develops the client relationship, serving as the liaison between clients and the enterprise. Additionally, the Account Manager provides ongoing client support and identifies opportunities to retain and expand existing business as the key point of contact for driving customer satisfaction.Job Duties:Assesses client needs by partnering with leadership to present a comprehensive value proposition for new products and services, in order to grow the customer base and increase ongoing customer loyalty.Assists with contract status reports and renewals within the assigned book of business to ensure swift resolution and completion.Manages client meetings, summarizes meeting notes, and disseminates follow-up action items to upper management.Builds relationships with clients through regular meetings to identify needs and opportunities that will further trust and brand recognition.Conducts quarterly executive reviews to review business deliverables and to evaluate new opportunities.Identifies at-risk accounts and consults with internal partners to assist with the development of action plans, in order to address customer risks and opportunities.Reviews contracts on a customer-by-customer basis and conducts specific follow-up measures to ensure contract compliance and timeliness.Performs other duties as assigned.Required Qualifications:2+ years of customer-facing experience.Must reside in Pennsylvania or West Virginia.Ability to work some evenings & weekends, based upon client needs.Ability to travel up to 50-60% of the time within central and western Pennsylvania, as well as West Virginia.Demonstrated proficiency with CRM (Customer Relationship Management) systems, including Salesforce.Preferred Qualifications:Previous experience in a long-term care or pharmaceutical setting.Established success in client/account management field.Excellent customer service skills, with the ability to discern between consultative and solution-oriented approaches.Proven success utilizing project management skills; ability to track and manage issues, ensure the right teams are engaged, and facilitate comprehensive and timely issue resolution.Ability to strategically and creatively solve problems when dealing with a multitude of variables, particularly where standard resolutions do not exist.Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction.Effective presentation skills with the ability to make group presentations to promote client satisfaction, retention, and upsell opportunities.Knowledge of Microsoft Office Suite, with a focus on Excel, PowerPoint, Word, Outlook, and Web applications.Bachelor's degree.Education:High school diploma or GED.Anticipated Weekly Hours: 40Time Type: Full timePay Range: The typical pay range for this role is: $43,888.00 - $85,068.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.