Customer Service Specialist

Job OpportunityATC Income Tax is now hiring… Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday, December 15, 2025. Training will be held via Zoom and socially distanced in-person at our Marietta & Decatur locations. Employment from January thru April. Fresh, fun tax preparation office looking for 8 inside phone representatives to work call center for busy locations! No tax experience necessary.Positions available in Marietta and Decatur. Responsibilities include:Build client rapportMarket tax preparation services to in-bound callers using phone scriptMake outbound marketing calls to previous tax clients using phone scriptRecord accurate notes in online customer relationship management databasePrepare tax return estimates for in-bound callers (no experience needed, will train)Resolve basic customer concerns via telephone in a timely and professional mannerProvide excellent customer service over the telephoneSupport Tax Preparer staffEnsure adherence to company policies and proceduresOverall office efficiencyRequirements:Ability to follow phone scriptAbility to perform in a fast-paced environmentPrevious customer service experience is a mustDetailed orientedWell organizedSelf motivatedReliable and punctualGood computer skillsOutstanding phone etiquetteProper grammar usage in oral and written correspondenceAbility to multi-taskAbility to problem solveAbility to work days, evenings and weekendsStore hours are 9am – 8pm Monday thru Saturday, possible Sundays; shift starts at 9amYou will work approximately 30 – 40 hours per weekCompensation - Hourly, plus weekly bonusesThere will be a short phone interview followed by an in-person interviewThere will be a background check for all new hiresThank You ATC Income Tax