Systems Administrator (Monday to Friday, 11 AM to 8 PM EST Shift)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Systems Administrator (Monday to Friday, 11 AM to 8 PM EST Shift) based in United States.

This role is a key technical position within a fast-paced managed services environment, supporting a wide range of client infrastructures across cloud, networking, and on-premise systems. You will act as a senior escalation point, resolving complex incidents and ensuring the stability and performance of diverse multi-tenant environments. The position involves hands-on troubleshooting across servers, networks, and endpoints, alongside proactive system monitoring and continuous improvement initiatives. You will collaborate closely with engineers and client stakeholders to deliver timely, high-quality resolutions while maintaining clear communication throughout. The role also provides opportunities to influence best practices, enhance system standards, and strengthen overall service delivery. It is well-suited for a technically skilled professional who thrives in dynamic environments and enjoys solving challenging IT issues while supporting business continuity.

Accountabilities:

• Provide advanced remote support for escalated incidents and service requests across server, network, and workstation environments in multi-tenant client infrastructures.
• Perform in-depth troubleshooting, root-cause analysis, and resolution of complex technical issues while ensuring accurate documentation of all actions.
• Communicate effectively with clients via phone, email, and chat, providing clear updates, managing expectations, and ensuring professional service delivery.
• Utilize system tools, vendor utilities, and scripting (including PowerShell) to diagnose and resolve technical issues efficiently.
• Support Active Directory, Azure AD/Entra, Microsoft 365, Exchange, Intune, and related enterprise platforms.
• Monitor recurring issues, contribute to problem management, and support continuous improvement initiatives.
• Mentor and support junior engineers while collaborating with internal teams to improve service quality and operational standards.

Requirements:

• 3–5 years of experience in IT support, systems administration, or managed services environments.
• Strong hands-on experience with Windows Server, Active Directory, Azure AD/Entra, Microsoft 365 administration, Exchange, Intune, and SharePoint.
• Solid understanding of networking concepts including Layer 2/3, DNS, DHCP, VLANs, NAT, and VPN technologies.
• Experience with endpoint security tools (EDR/AV), backup and disaster recovery solutions, and patch management systems.
• Proficiency in PowerShell scripting and automation for system administration and troubleshooting tasks.
• Strong incident management, change control, documentation, and IT service management practices.
• Excellent communication skills with the ability to translate technical issues for both technical and non-technical audiences.
• Ability to work independently, manage priorities effectively, and participate in on-call or after-hours rotations when required.
• Relevant certifications such as CompTIA Network+, Microsoft AZ-104 / MS-102, or ITIL v4 Foundation are preferred.

Benefits:

• Competitive salary aligned with experience and market standards.
• Comprehensive health, dental, and vision insurance coverage.
• Remote-first work environment with structured weekday shift (Monday to Friday, 11 AM – 8 PM EST).
• Paid time off, holidays, and flexible leave policies.
• Professional development support, training opportunities, and certification assistance.
• Exposure to a wide range of enterprise technologies and complex multi-client environments.
• Career growth opportunities within a fast-scaling managed services organization.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.