Lead UW Systems Analyst

CopperPoint has an exciting opportunity for a fully remote Lead Underwriting Systems Analyst. This role partners with Underwriting Systems, Product Analysts, IT, Actuarial, Operations, Billing, Claims and other stakeholders to implement, maintain and enhance commercial insurance products within Guidewire PolicyCenter. Serving as the systems product owner for assigned product lines, this individual leads requirements documentation, supports development and quality assurance, oversees user acceptance testing, resolves business user requests and delivers system training. This role is key to ensuring underwriting integrity, regulatory compliance, efficient workflows and a positive user experience while supporting CopperPoint’s growth and strategic initiatives.

Job responsibilities:

• Responsible for assigned lines of business
  • General Liability, Umbrella, Commercial Auto (ISO) with proprietary coverages for Cyber and Employment Practices Liability
  • Property & Crime (ISO), Inland Marine & Commercial Output (AAIS) including proprietary Equipment Breakdown
  • Workers Compensation & Maritime Employers Liability
• Serves as systems product owner specific to assigned lines of business (es).
• Prioritize Product Backlog: Refines, maintains and prioritizes the product backlog, ensuring that the highest-priority items are at the top and represent the most valuable features for the business.
• User Story Creation: Create detailed user stories with acceptance criteria that effectively communicate the features and functionality desired for the product. Requirements Clarification: Be available to the development team to provide clarification on user stories and requirements.
• Engage with Stakeholders: Regularly communicate with stakeholders, including end-users, to understand their needs and gather feedback. Feedback Integration: Integrate stakeholder feedback into the product backlog and decision-making processes.
• Define Release Goals: Work with the Underwriting Systems Manager to define release goals and prioritize features for each release. Release Scope: Clearly communicate the scope for each release to the development team.
• Define Acceptance Criteria: Works with Product, Corporate Underwriting, and business stakeholders to clearly define acceptance criteria for user stories to ensure that the delivered product meets the defined criteria.
• Conduct Acceptance Testing: Actively participate in test case development, execution and maintenance acceptance testing to validate that the delivered product aligns with user expectations.
• Creates/revises system training materials and resources relevant to the LOBs and common functionality
• Responsible for informal leadership and development of analysts for production support, user acceptance testing and requirement/defect documentation. Ability to provide clear direction and support aligned with system needs.
• Responsible for projects specific to assigned lines of business (es) and or designated system functionality. Inclusive of capacity planning, roadmap, and execution against the plan.
• Contributes to the establishment of, and adherence to, the standards and best practices for processes governing requirement development, defect reporting, user acceptance testing and UW system troubleshooting.
• Identify and advocate for process improvements. Participate in retrospectives and pursues implementation of changes.

Qualifications/Competencies:

• Requires a minimum of 5 years of professional experience in Commercial Insurance
• College degree and/or professional insurance certifications desirable; High school diploma or G.E.D. equivalent required
• Job-related commercial insurance experience preferred
• Ideal candidate possesses:
  • Experience with system and product needs associated with commercial insurance, workers compensation expereince preferred
  • Prior experience working with Guidewire PolicyCenter (or similar policywriting administration application)
  • Understanding of business workflows for transacting commercial insurance
  • Knowledge of Agile methodology
  • Prior experience working with Jira/Confluence
  • Prior hands‑on experience developing test case scenarios and writing business requirements
• All candidates possess:
  • Interpersonal skills enabling you to build positive, collaborative working relationships with peers, clients, and leaders on a remote basis
  • Strong organizational skills and work ethic to manage the demands of the job and to ensure deadlines are met
  • Adaptability and willingness to accept and champion change
  • Ability to interpret technical resources for insurance products (such as bureau manuals, regulatory bulletins, underwriting and proprietary product guidelines) and for Guidewire.
  • Ability to learn and translate system functionality in order to develop effective user acceptance test cases and training material for business end users
  • Desire to work in an environment where you own multiple assignments that require you to exercise proper judgment to prioritize appropriately
  • Attentiveness to details
  • Willingness to be challenged to find solutions for time-sensitive and/or critical problems to meet the business users’ needs
  • Ability to work flexible hours, including deployment evenings/weekend, as needed

Benefits:

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short‑term disability, long‑term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long‑term Disability coverage, and Employee Assistant Plan).
• Employees will accrue 0.0846 hours of Paid Time Off (PTO) per paid hour, which may total 22 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Salary Range:

• $90,000.00 - $120,000.00 annually
• Compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten‑state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona‑based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in‑kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug‑free workplace.