Social Media and Marketing Coordinator

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! The Knoxville Convention Center and World's Fair Exhibition Hall have an excellent and immediate opening for a full-time Social Media and Marketing Coordinator. This position is responsible for assisting with social media management, marketing, and internal and external digital signage. Essential Duties and Responsibilities Assists in implementation of local media strategies for Legends Global Knoxville Convention Center and World’s Fair Exhibition Hall. Be able to strategize to build and nurture an online community on an accelerated timeline. Create a regular publishing schedule and promote content through social advertising. Show coverage for Knoxville events (when needed). Engage other organizations within the community. Create, coordinate and execute creative and strategic social media marketing campaigns across all platforms including but not limited to Facebook, Instagram, Twitter, LinkedIn and Pinterest that engages fans, builds venue followers and raises event awareness. Work alongside a variety of departments to create a plan for social media strategies. Monitor postings to ensure brand message is consistent from the terminology used to images posted. Interact with followers and guests by communicating and answering questions through the company's social pages. Use analytics tools to gauge the success of campaigns, optimize and adjust when necessary. Ability to work extended hours, including weekends and evenings, are required (as dictated by event dates, deadlines, etc.) Monthly: create the hospitality report, attend Legends Global regional and digital webinar meetings, attend social media meetings (x2), create the permissions report and complete a building walkthrough. Quarterly: complete case studies of the market to ensure content is relevant and reaching the correct audience. Attend the Visit Knoxville marketing meeting, all convention center corporate meeting, operations meetings, and coordinate the kitchen meeting and photoshoot. Annually: support the creation of the annual report for corporate and the City of Knoxville. Participate in the sales and marketing plan and year end summary. Miscellaneous items include but are not limited to ChargeFuze: troubleshoot, buyout coordination, coordinate submission when moved Visit Knoxville: Magnets and brochure coordination and placement, advertising pairing and collaboration Social Media: take photos at events (average 5 per month), edit, upload permissions into Momentus, upload photos into files, at least 3 posts per week, staying up to date with interactions at all times (SM platforms and review pages), data analyzation Posts include show promotions, event recaps, new employee information, food posts, employee activities (like conferences), and tax-payer favoring posts. Website: Event calendar updates (average 10 per month), keeping website up-to-date, data analyzation, implementing corporate requirements Design projects for all departments and buildings (average 2 per month) Monitoring and keeping all departments up-to-date with branding standards and implementations Corporate deliverables (average 2 per month) Meet with General Manager about monthly needs: social calendar and monthly event email. Coordinate with other facility Marketing Manager on Legends Global presence and monthly and year end reporting. Collaborate with all sales and marketing efforts between facilities. Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Display an understanding and in-depth knowledge of social media platforms including but not limited to Facebook, Instagram, Twitter LinkedIn and TikTok Background in related field. Skills and Abilities Must be able to work in a team environment as well as independently with minimal supervision. Creative Aptitude. Must have ability to take/follow directions and remain flexible and adjust to situations as they occur. Ability to solve problems. Excellent language and writing skills are a must. Have excellent customer service techniques like patience, empathy, and conflict resolution. Positive Attitude. Excellent language and writing skills are a must. Strong organizational skills and attention to detail. Computer Skills Proficiency in Microsoft Office Basic design skills in either Adobe or Canva is preferred. Basic Knowledge of HTML. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This position may require work inside or outside of the building, as needed by events. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Equal Opportunity Statement Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. #J-18808-Ljbffr