Systems Engineer III

Serve as escalation point for complex issues spanning endpoint, identity, virtualization, and clinical application layers Coordinate across ISS teams and vendors to resolve complex issues Administer Windows endpoint management through SCCM and Group Policy, including deployment collections, patching, and compliance reporting Administer the enterprise mobile device fleet in Microsoft Intune, including enrollment architecture, configuration and compliance profiles, OS and application updates, and mobile application management Own thin client endpoint management, including IGEL OS profile templates, organizational unit assignment, and firmware lifecycle Partner with the Citrix team on virtual desktop delivery and evaluate alternative thin client and virtual desktop platforms Partner with clinical, business, and application teams, including Epic analysts, on mobile application configuration, operating system compatibility, and device workflow design Evaluate and implement unfamiliar platforms and new system functionality Recommend prioritization and implementation strategies and become the internal technical reference for assigned systems Build and maintain reporting on device inventory, application deployment, and endpoint compliance Serve as primary technical representative on small to medium sized projects, including vendor coordination Document supported configurations and workflows Mentor new team members Requirements Bachelor’s degree in information systems, Healthcare Informatics, or Computer Science or equivalent experience High School Diploma or GED required Minimum 5 years of work experience within IT, including hands‑on endpoint or systems administration Experience with Windows endpoint management and enterprise directory services, including Active Directory and/or Entra ID Experience administering an enterprise mobile device management or unified endpoint management platform Working knowledge of thin client and virtual desktop infrastructure concepts and deployment models Working knowledge of core IT infrastructure concepts including DNS, Networking, and Server Virtualization Experience with application build, configuration, and deployment Ability to independently learn, take ownership of, and become the internal technical reference for unfamiliar platforms Ability to troubleshoot complex issues spanning multiple systems, platforms, and vendors Excellent interpersonal communication, leadership, and change management skills Ability to work directly with end users to translate operational requirements into system design Familiarity with enterprise AI tools such as Microsoft 365 Copilot or Claude Code, and openness to applying them within organizational governance and data handling standards Experience with Microsoft

SCCM/MECM

/Intune preferred Hands‑on experience with IGEL OS or a comparable thin client management platform preferred Enterprise single sign‑on platform experience preferred; Imprivata OneSign experience is a strong plus Working understanding of Citrix or a comparable virtual desktop platform preferred Experience supporting Epic or comparable clinical applications in a healthcare or regulated environment preferred Scripting and automation experience, such as PowerShell or Microsoft Graph API, preferred Core Competencies Demonstrates expertise in Windows Endpoint Management, Mobile Device Management, and Virtual Desktop Infrastructure, with a strong ability to troubleshoot complex issues and mentor team members. Proficient in coordinating across teams and managing enterprise systems while ensuring compliance and operational efficiency. Highest-signal resume keywords Windows Endpoint Management Mobile Device Management Virtual Desktop Infrastructure SCCM Administration Active Directory ATS Optimization Keywords Hard Skills Endpoint Administration Application Deployment Scripting PowerShell Microsoft Graph API Configuration Management Device Compliance Reporting Troubleshooting System Design Network Infrastructure Soft Skills Interpersonal Communication Leadership Change Management Mentoring Collaboration Certifications & Qualifications Bachelor’s Degree in Information Systems Healthcare Informatics Computer Science Industry Keywords Healthcare Regulated Environment Enterprise AI Tools Single Sign-On Device Workflow Design Tools & Technologies Microsoft Intune SCCM/MECM

IGEL OS

Citrix Epic #J-18808-Ljbffr Jobtailor