Client Support Associate

Job Description

Job Description

Headquartered in Troy, Michigan, DM Payroll Solutions is a leading payroll and workforce management service provider serving local businesses for more than 60 years. Going beyond delivering traditional payroll, we put our passion into action to help transform the way companies hire, develop, oversee and pay their employees using an intuitive, single-point-of-contact software to drive efficiencies. DM Payroll Solutions is changing the face of payroll services, and that is only made possible by hiring employees with a commitment to service and a passion for customer satisfaction. If you are looking for a new career opportunity at a company you can grow with, come find your calling with us! You’ll benefit from competitive compensation, ongoing career support and an engaging work environment.

DM Payroll Solutions is seeking a Client Support Associate in our Troy, Michigan office.

Responsibilities:

• Enter, update, and maintain payroll, employee, tax, deduction, benefit, and client information accurately within payroll software.
• Configure software database.
• Review data for completeness, accuracy, and compliance with established procedures.
• Process client-submitted payroll information and identify missing, inconsistent, or questionable data.
• Receive, document, prioritize, and respond to client issues, questions, and software-related requests.
• Troubleshoot basic payroll software issues and escalate complex matters.
• Maintain detailed records of client communications, issue status, resolutions, and follow-up activities.
• Conduct software demonstrations and assist clients with system setup, navigation, and routine payroll tasks.
• Perform clerical and administrative duties, including filing, scanning, data organization, document preparation, and record maintenance.
• Assist with data audits, quality-control reviews, software testing, and implementation activities.
• Protect confidential payroll, employee, financial, and client information.
• Collaborate with internal teams to ensure client needs are addressed accurately and promptly.
• Perform other related duties as assigned.

Qualifications:

• High school diploma or equivalent required; associate degree or additional coursework in business, accounting, human resources, or a related field preferred.
• 1-3 years of experience in payroll, data entry, customer service, office administration, or software support preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to handle confidential and sensitive information appropriately.
• Proficiency with Microsoft Office.
• Ability to learn and navigate payroll, accounting, or business software systems.
• Strong written and verbal communication skills.
• Customer-service-oriented approach with the ability to remain professional and patient when resolving client concerns.
• Ability to explain technical or software-related information clearly to individuals with varying levels of experience.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and meet deadlines.
• Effective problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively in a team environment.

DM Payroll Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or any other status protected by law.