Medical Service Clerk

Medical Service Clerk

Location: Independence, Missouri Department: Psychiatric Clinics Employment Type: Full-time

Are you an organized and compassionate professional who enjoys supporting healthcare teams and making a meaningful difference in the lives of others? Join our compassionate, collaborative team as a Medical Service Clerk and play an important role in helping individuals access quality behavioral health services. This position offers the opportunity to work alongside dedicated medical professionals, build valuable healthcare administration experience, contribute to a mission-driven organization, develop new skills, and positively impact client care every day. We are seeking a detail-oriented team player with strong communication skills, excellent organizational abilities, and a commitment to providing exceptional support to both clients and clinical staff.

As a Medical Service Clerk, you will provide administrative support to psychiatry providers and nursing teams while helping ensure efficient day-to-day operations within the department. You will assist with medical records requests, referrals, scheduling coordination, communication between departments, virtual meeting support, and a variety of clerical functions that contribute to outstanding client care and service delivery.

• Coordinate the retrieval of medical records by working with nursing teams, clients, outside agencies, and the ROI department
• Submit referrals on behalf of psychiatry providers for services outside of the department
• Maintain virtual care room schedules and support telehealth operations for psychiatry services
• Schedule and coordinate virtual meetings for audio/visual psychiatry appointments and departmental meetings
• Generate and distribute daily reports to support communication between scheduling and clinical teams
• Assist with clerical functions including faxing, client correspondence, transfers, discharges, and caseload reviews
• Distribute mail and administrative communications to clinical staff
• Support data collection, program evaluation activities, schedule maintenance, and updates related to the electronic health record
• Participate in required meetings and contribute to departmental operations
• Maintain strict compliance with HIPAA guidelines and confidentiality standards
• Perform additional administrative and operational duties as assigned

• High school diploma or GED required
• Experience working in an office or administrative setting preferred
• Experience supporting healthcare, behavioral health, or medical office operations preferred

• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to collaborate effectively with clients, providers, nursing staff, and other departments
• Ability to maintain confidentiality and handle sensitive information professionally
• Proficiency with computer systems and administrative technology
• Ability to manage multiple tasks and priorities in a fast-paced environment

Position Perks & Benefits:

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.