Delivery Driver 135 Grafton Station Ln HR Tip

Job Description

SUMMARY

Responsible for delivering food to customers. Receives cash payments and verifies credit card information for orders received telephonically. Needs to project a favorable image of the restaurant. Incumbent is responsible for providing his/her own vehicle with insurance for deliveries.

Salary: $12.80 + Tips

RESPONSIBILITIES

(60%) Provide Best in Class Customer Service

• Greet customers on all deliveries with a positive attitude

• Deliver products to the specific location requested by the customer

• Ensure all orders are accurate, verify customer information and complete customer callbacks before leaving the store

• Respond promptly to any customer concerns or inquiries and correct any service issues

(10%) Maintain Image and Cleanliness of the Store

• Maintain image by wearing a clean uniform, and keeping the store clean and organized

• Maintain personal hygiene and company image standards (i.e. washing hands often, wearing hat to protect food, keep personal grooming standards, etc.)

• Clean and sanitize the store and maintain all cleanliness responsibilities (hot bags, counters, phones, monitors, keyboards, credit card readers, door handles, lobby, dishes etc.)

(10%) Operate Store Technology

• Operate the store POS system

• Use the driver app with every delivery

• Use Zenput to check-in, check-out, etc.

• Use the scheduling app to provide availability, arrange personal schedule and review available shifts

(10%) Maintain Food and Team Member Safety

• Keep food safe on deliveries by maintaining food safety standards

• Maintain a clean vehicle and hot bags and park in a safe location while on deliveries

• Prepare for deliveries by prepping ahead of the delivery (gas, GPS app, bank, pen, etc.)

• Always Drive (or ride) safely and defensively

• Assess, maintain, clean and sanitize eBikes before and after each shift

• Handle cash safely and securely and drop all cash and receipts with customer information after each delivery

(10%) Store Operations

• Assist customers with carryout and deliver carside orders to customers when needed

• Take occasional phone orders

• Restock the reach-in cooler and other items

• Placie boxtoppers on all Domino’s products and deliver flyers or door hangers to market the store

Qualifications:
Qualifications

** QUALIFICATIONS **

• Must be 18 years of age
• Valid driver's license with safe driving record meeting company standards
• Access to insured vehicle which can be used for delivery
• Prior experience in a customer service or similar role preferred
• Possesses navigational skills to read a map, locate addresses within designated delivery area and able to navigate adverse terrain including multi-story buildings
• Proven ability to work as a part of a team to achieve a common goal
• Ability to problem solve and resolve customer concerns and/or complaints
• Must be able to process the correct change for cash orders
• Excellent verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Must embody Domino’s Values: Do the Right Thing; Put People First; Create Inspired Solutions; Champion our Customers; and Grow and Win Together

Standing:

• Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking:

• For short distances for short durations

• Must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting:

• Paperwork is normally completed in an office at a desk or table

Lifting:

• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

• Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying:

• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

• During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing:

• To move trays which are placed on dollies.

• A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

• Trays may also be pulled.

Climbing:

• Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

• During delivery of product, navigation of five or more flights of stairs may be required.

Stooping/Bending:

• Forward bending at the waist is necessary at the pizza assembly station.

• Toe room is present, but workers are unable to flex their knees while standing at this station.

• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

• Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting:

• Performed occasionally to stock shelves and to clean low areas.

Reaching:

• Reaching is performed continuously; up, down and forward.

• Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving:

• Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift.

Hand Tasks:

• Eye-hand coordination is essential. Use of hands is continuous during the day.

• Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

• Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids:

• Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

OTHER REQUIREMENTS

Identify any other requirements, such as travel, work environment, location, working hours, and requirements for driving specific job duties.

Exposure To:

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

• Sudden changes in temperature in work area and while outside.

• Fumes from food odors.

• Exposure to cornmeal dust.

• Cramped quarters including walk-in cooler.

• Hot surfaces/tools from oven up to 500 degrees or higher.

• Sharp edges and moving mechanical parts.

• Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

Sensing:

• Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

• Depth perception.

• Ability to differentiate between hot and cold surfaces.

• Far vision and night vision for driving.

Temperaments:

• The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Additional Information

Domino's Team USA stores value honesty, transparency, and accountability, and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for our team members.