Dispatcher

Dispatcher-Telecommunicator, Part-TimeMilton Hershey School (MHS) is one of the world's best pre-K through 12th grade private schools, where approximately 2,200 students from disadvantaged backgrounds are provided with a cost-free home and a top-notch education. Thanks to the generosity of Milton and Catherine Hershey in 1909, the school is fully endowed today, with the resources to ensure students can thrive. The school has prepared over 12,000 graduates to lead fulfilling and productive lives and is expanding to serve more students. MHS is seeking a part-time Dispatchers/Telecommunicator (CMT) to join our Central Monitoring team. This is a unique opportunity to use your dispatch, safety/security, and customer service skills to make a meaningful impact in the lives of youth. As a CMT, you'll be at the heart of campus operations, handling 15 - 45 dispatch calls daily, monitoring 1000+ surveillance cameras, and coordinating emergency and non-emergency services across our residential facilities & school campus. Every day brings new challenges and opportunities to serve.Key ResponsibilitiesReceive and coordinate incoming calls and service requests Monitor fire, mechanical, and security alarms Dispatch Campus Safety Officers and Service Technicians Operate as the central hub for phone and 2-way radio communications Respond during school closures and emergencies.Hourly Pay Rate$22.91 - $30.59 (plus shift differential), pay is determined based on experience. Part-time employees are eligible for a retirement savings plan, an employee assistance program (EAP), and Hershey area discounts.Work ScheduleUp to 29 hours per week: Thursday – Saturday, 2nd shift (5:00 pm – 10:00 pm); with flexibility to extend to 3rd shift (10:00 PM - 8:00 AM) when needed.QualificationsHigh school diploma or GED. Experience working with security alarm systems and surveillance equipment. APCO Telecommunicator I, APCO Law Enforcement Dispatch, APCO Medical Dispatch training, preferred Proficiency in Microsoft Office and IBM platforms. Experience with a Total Quality Management System a plus. Experience handling service requests, complaints, and issues/problems. Strong customer service and telephone dispatching skills. Excellent verbal and written communication skills. Candidates must demonstrate a high degree of integrity, as all MHS staff are role models for the students. Candidates must be willing to actively engage with students beyond the scope of their job responsibilities.