Manager, Apartment

Inspired by the teachings of Jesus Christ, the mission of Cardinal Ritter Senior Services is to be a recognized provider in giving person centered care through an integrated continuum of quality residential, healthcare, and supportive social services for senior adults throughout the Archdiocese of Saint Louis. 

Job Summary

Cardinal Ritter Senior Services, a ministry of Catholic Charities of the Archdiocese of Saint Louis, is seeking an Apartment Manager to join our team. The Apartment Manager for HUD subsidized properties provides on-site apartment management, works closely with staff, applicants and residents to provide quality care through promotion of health and social services including economical, spiritual, and emotional needs of residents. The ideal candidate is passionate for serving individuals in a mission-driven senior services environment.

Job Responsibilities

• Manages the daily operations of an apartment site, including working with residents and supervising office, service coordinator, maintenance and custodial staff.
• Supervises, evaluates and signs e-time cards for Assistant manager, management assistant, service coordinator, maintenance supervisor, custodian and bus driver.
• Performs duties as a member of tenant selection team and ensures the completion of work necessary for HUD subsidized apartments.
• Maintains close liaison with Housing Operations Manager(s) in coordinating the filling of turnover apartments.
• Reviews documents for complete information, coordinates unit preparation for tenant move-ins.
• Advises tenants of all payment procedures and ensures follow-up in case of non-payment of rent or other assessed fees.
• Supervise Assistant Manager and Management Assistant in the fulfillment of assigned duties pertinent to that job description.
• Works with the Property Supervisor to develop work schedules for the maintenance and custodial staff; to purchase appropriate equipment and supplies which will assure proper cleanliness of apartments, common areas, sidewalks, parking lots and grounds.
• Monitors work order procedures to ensure prompt and efficient service for residents.
• Monitors cost, timeliness and quality of work performed by staff throughout the site.
• Interviews and hires new employees for apartment staff.
• Conducts at least one walk-through inspection of entire building and grounds quarterly; makes daily spot checks of heavy traffic areas to ensure a high level of sanitation and safety. Accompanies housing manager(s), HUD and local authorities or inspectors on any special or recurring inspections.
• Develops and supervises monthly activity programs.
• Revises and updates instructions for security personnel and resident assistants to ensure optimum safety and efficiency.
• Conducts at least one fire drill annually for all tenants, unless otherwise directed by the local fire department.
• Advises the Resident Council and any special committees working to improve the life style in the apartments.
• Appoints, supervises and follow-up with Floor Captains on a daily basis to ensure proper implementation of I’m OK program.
• Attends required meetings and in-services of Cardinal Ritter Senior Services.
• Follows all applicable policies and procedures to include those implemented by HUD and Cardinal Ritter Senior Services.
• Monitors monthly budgetary line items and informs supervisor(s) about discrepancies. Recommends action when necessary in order to remain within the budget.
• Utilizes the chart of accounts for coding and approving expenditures. Verifies the amounts, completion of work, and receipt of materials and submits expenses for payment on a weekly basis.
• Orders office supplies through Coupa System
• Responsible for ensuring staff follows HR Policies and Procedures.
• Performs other duties as assigned.

Knowledge and Experience Requirements

• Associate degree in Business Administration or Accounting is desired.
• Certification, or the ability to be certified, by an agency such as Quadel, is required. If employee is not certified, agency will send employee up to the maximum of 2 training sessions and testing to get certification. If employee is unsuccessful, employee will have to step down from position.
• Experience in apartment management is preferred.
• Knowledge of HUD and EIV preferred
• Knowledge of and experience working with computer, capable of using Excel and Word programs in Microsoft is necessary.

Skills and Competencies Required

• Ability to promote a nurturing environment which recognizes every person’s dignity and provides security, advocacy and independence for the senior adult.
• Ability to show love, compassion, hope and integrity to both residents and staff.
• Must use prudent judgment, be a problem solver, and detail- oriented individual.
• Ability to work as a member of a team and take direction from supervisors.
• Must be able to handle resident and/or family requests in an appropriate manner.

Resources for Which Accountable

• Residents of the building
• Two annual budgets consisting of operations and activities budgets and consults on service coordinator budget.
• Office, service coordinator, maintenance, custodial, bus driver and volunteer staff
• Annual Audit
• EIV Compliance Reports
• Moneys collected, deposited and reported to accounting on a daily basis.

Cardinal Ritter Senior Services does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. Cardinal Ritter Senior Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability. 




Pre-Employment Screening 
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.