Custodial - Environmental Services Assistant Manager

Detroit Zoo, 8450 W. Ten Mile Road, Royal Oak, Michigan, United States of America Job Description Posted Tuesday, August 25, 2026 at 4:00 AM For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. Position Overview: The Environmental Services Assistant Manager will work with the Environmental Services Manager to coordinate and oversee operations to fulfill contractual and organizational responsibilities effectively. This role involves leading a diverse team, ensuring compliance with cleanliness and sanitation standards, and fostering a positive and inclusive work environment. Responsibilities: Operational Leadership: Plan, supervise, and manage daily operations for both daytime guest services and evening custodial shifts. Oversee sanitation standards across all areas, ensuring cleanliness and compliance with organizational policies. Adjust work schedules to optimize workflow and meet operational demands. Team Management: Train, and evaluate team members while ensuring compliance with safety and operational standards. Provide feedback, and support employee development. Foster an inclusive, respectful, and diverse team environment. Training and Compliance: Develop and implement custodial training programs for safe and effective equipment use. Ensure team compliance with federal, state, and local regulations. Promote sustainability initiatives across multiple teams. Collaboration and Communication: Partner with other departments to align services with established goals and standards. Maintain positive relationships with internal and external stakeholders. Communicate policies and procedures effectively, both verbally and in writing. Budget and Resource Management: Manage supply inventory and ensure maintenance of stock and equipment. Event Support: Assign and supervise event setup, monitoring, and teardown. Ensure event spaces and public areas are clean and well-maintained. Qualifications: Proven ability to lead diverse teams and implement effective operational strategies. Advanced technical knowledge of custodial equipment and best practices. Strong communication skills with the ability to articulate policies and procedures clearly. Familiarity with federal, state, and local compliance regulations. Experience managing budgets and analyzing operational costs. Passion for sustainability and environmental practices is a plus. Ability to solve problems proactively and develop practical, well-reasoned solutions. Physical Requirements: Ability to safely operate custodial equipment such as trash compactors, floor scrubbers, pressure washers, and vehicles. Capability to perform basic equipment maintenance and repairs. Compensation and Benefits Paid Time Off plan: up to 144 hours based on tenure. Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions. Up to 40 hours Paid Bereavement. On-Demand Pay Program: Get access to a portion of earned wages before payday. Meal Plan & Employee Discounts where applicable Tuition Discount through Partnership College Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day . Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado : Employees accrue 1 hour of paid sick leave for every 30 hours worked , up to 48 hours per year , under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked , up to 40 hours per year , as required under the Maryland Healthy Working Families Act. Washington : Employees accrue 1 hour of paid sick leave for every 40 hours worked , in accordance with the Seattle Paid Sick and Safe Time. SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. Detroit Zoo, 8450 W. Ten Mile Road, Royal Oak, Michigan, United States of America #J-18808-Ljbffr SSA Group