Customer Care Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Paid time off

Are You the Bright Spot in Someone’s Day?

We’re a close-knit State Farm agency helping families protect what they’ve built—and confidently plan for what comes next.

Yes, we help with home, auto, and life insurance. But our bigger mission is helping people build financial security and wealth through thoughtful, in-depth conversations.

We’re looking for a warm, energetic Client Success Champion who genuinely enjoys people. You’ll help customers navigate everyday needs, solve problems, and feel cared for. Sometimes that means taking a payment or helping file a claim. Other times, it simply means having a great conversation and remembering to ask how someone’s family is doing.

If you’re naturally curious, compassionate, detail-oriented, and happiest when you’re making things happen, you may be exactly who we’re looking for.

What You’ll Do

• Welcome customers with warmth, patience, and positive energy

• Answer inbound phone calls and respond to everyday service questions

• Process payments accurately and responsibly

• Help customers begin the claims process

• Schedule appointments for insurance and financial conversations

• Learn about customers, their families, and what matters most to them

• Identify needs and connect customers with the right member of our team

• Follow through on open items without needing to be chased

• Keep customer information and office records accurate and organized

• Look for opportunities to make someone’s day a little easier

You’ll Thrive Here If You Are

• A genuine people person who enjoys meaningful conversation

• A proactive problem-solver who takes initiative

• Warm, compassionate, and comfortable speaking on the phone

• Detail-oriented and dependable

• Curious and eager to learn

• Comfortable staying productive in a busy office

• A team player who cares about customers and coworkers

• Someone who notices what needs to be done—and does it

This Role May Not Be for You If…

• You prefer to sit back and wait for the next assignment

• Talking with new people all day drains your battery

• Details and follow-through aren’t really your thing

• You want a role where every day is quiet and predictable

We say that with kindness. The right fit matters to us, and we want you to find a workplace where you’ll genuinely enjoy showing up.

Insurance Experience Is Not Required

We’ll teach you what you need to know about insurance, our systems, and how we serve customers. We’re more interested in your personality, judgment, work ethic, and willingness to learn.

Depending on the responsibilities of the position, you may be required to obtain applicable insurance licenses after hiring. We’ll explain the process and expectations clearly.

What We Offer

• $20–$25+ per hour , depending on experience

• Four weeks of paid time off
  
  
• 401(k) with a 5% employer match
  
  
• Disability insurance
  
  
• Weekday schedule with consistent hours

• Hands-on training and opportunities to grow

• A close-knit, compassionate, and giving team

• Meaningful work helping local families build stronger financial futures

• A fantastic boss—according to the person writing this job post, but we’re confident the team will back it up

Ready to Make a Difference?

If you love people, take pride in solving problems, and want your work to matter, we’d love to meet you.

Apply through Indeed and tell us why you think you’d make a great Client Success Champion .

This position is with an independent State Farm agent’s office, not with State Farm Insurance Companies directly. Employment terms and benefits are determined by the employing agent.