Tower Ambassador

At Picnic, we’re reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees, employers, and local restaurants. Join Picnic as a Tower Operations Specialist! We are hiring a Tower Operations Specialist to serve as the primary on-site Picnic representative inside office buildings while also supporting operations inside our partnering kitchen facilities. This is a highly visible, trusted role that bridges buildings, kitchens, drivers, and the Picnic operations team. About the Role: Organize, pick-up, and transport food orders with accurate scanning and smart handoffs. Tower Operations Specialist will receive orders from Drivers, deliver to specified locations within the building, and act as the primary customer contact for eaters. Create a community bridge between Picnic, kitchens, drivers, and eaters. What You'll Do: Receive food deliveries from Picnic drivers and verify orders via scanning. Transport and organize food at designated locations within office buildings. Deliver orders to specific office drop points and act as the primary on-site contact for eaters and office managers. Represent Picnic professionally within government and commercial buildings. Ensure delivery shelves and staging areas are organized and accurate. Support partnering kitchen operations by coordinating orders and handoffs. Assist with day-to-day flow between partnering kitchens and delivery drivers. Help onboard and support Picnic drivers as the network grows. Provide feedback to operations leadership on process improvements. Qualifications: Ability to lift up to 30 pounds and navigate stairs. iPhone or Android Smartphone with reliable internet. Effective communication skills in person and electronically. Proficiency in English needed. Positive attitude in a fast-paced environment. Experience in food service, delivery, or operations is a plus. Ability to obtain and maintain Tier 1 U.S. Background Clearance (Active Tier 1 U.S. government clearance is not required prior to start date but preferred). Job Type: Part-time employee role Pay: Hourly pay of $19 Locations: Downtown DC (In-person role across office buildings, restaurants, and ghost kitchen facilities) Experience: None required Shift Availability: Lunch-hour focused shifts during the traditional work week (M-F). Benefits: Predictable schedule, no late nights or weekends required, opportunities for advancement within a fast-growing company. Benefits are subject to change at the company's discretion. #J-18808-Ljbffr