Associate Supervisor, Inventory Control

Associate Supervisor, Inventory Control

FOUR OAKS Supercenter - FOUR OAKS, NC 27524

Job Description

Associate Supervisor, Operations Inventory Control

Culture Snapshot:

Broad River Retail is a privately held organization where a diverse group of people work together and espouse our core values of integrity, personal excellence, customer satisfaction, collaboration, and innovation for the purpose of 'Furnishing Life's Best Memories.' At Broad River, we believe that purpose begins with identity, which is why our people are referred to as "Memory Makers." We know that everyone who works for our Company has the power to make positive, lasting memories not only for our Guests, but also for their fellow Memory Makers, our partners, their families, and in our communities.

Our vision is to be the premier Ashley Store operator, and our mission is simply to be an excellent home furnishings retailer. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S., to being named as the National Home Furnishings Retailers of the Year in 2024 and landing us on the Best Places to Work list three years in a row in our industry.

At a Glance:

Broad River Retail is seeking a detail-oriented, process-driven, and accountable Associate Supervisor of Inventory Control with a primary focus on billing and reverse logistics. This role is critical to ensuring inventory accuracy, financial integrity, and operational flow across the Distribution Center.

This Memory Maker will own the execution and oversight of nightly billing processes, ensuring all deliveries are accurately closed out in our systems, while also managing reverse logistics bringing returned and non-delivered product back into inventory with precision.

Our ideal candidate thrives in a fast-paced environment, has a strong attention to detail, and understands how their work directly impacts inventory accuracy, financial reporting, and the overall guest experience. Strong communication, accountability, and a commitment to process discipline are essential for success in this role.

Day in the Life as This Memory Maker:

Own and execute end-of-day billing processes, ensuring all completed deliveries are accurately closed in the system

Validate delivery completion status and resolve discrepancies between route execution and system billing

Partner with Delivery, Customer Excellence, and Operations teams to ensure accurate and timely order closure

Oversee reverse logistics processes, including receiving returned or non-delivered product back into inventory

Ensure all returned product is accurately dispositioned in alignment with company standards

Maintain inventory accuracy through precise system transactions and location control

Identify and correct billing or inventory discrepancies, escalating issues when necessary

Support cycle count and inventory control processes to maintain 99.80% or greater accuracy standards

Train and coach team members on billing procedures, inventory processes, and system usage

Monitor and enforce adherence to operational workflows and standard operating procedures

Collaborate with leadership to identify process gaps and implement improvements in billing and reverse logistics

Track and report on key metrics including billing accuracy, inventory adjustments, and return processing trends

Advance Broad River Retail's culture and vision

Memory Maker Perks & Benefits:

• Salary Range: $40-45K Yearly
• Medical, dental, vision, and life insurance options
• Paid time off and 401K matching contribution
• Employee discount (40%) at BRR locations
• Internal Opportunities for career growth and advancement

Our Commitment to You:

Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

Qualifications

What You'll Need to Succeed:

Experience in inventory control, billing, warehouse operations, or related field

Strong attention to detail and high level of accuracy

Ability to lead and develop a small team

Strong problem-solving skills with a proactive mindset

Ability to work in a fast-paced, deadline-driven environment

Effective communication and cross-functional collaboration skills

Ability to hold team members accountable to processes and standards

Comfort working within ERP systems (Storis or similar preferred)

Data-driven mindset with the ability to identify trends and discrepancies

Positive attitude and adaptability

Integrity and commitment to operational excellence

Workplace Environment:

This role is based in a Distribution Center environment with evening/night responsibilities aligned to delivery completion and billing cycles

Requires extended periods of standing, walking, and computer work

May involve lifting and moving product as needed to support operations

Ability to work a flexible schedule, including evenings and weekends as business needs require

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.