Clinical Service Desk- Helpdesk Associate-US

Clinical Service Desk- Helpdesk Associate-US Date: May 29, 2026 Location: Lincoln, NE, US Company: NTT DATA Services All candidates are required to be shift flexible; night, weekend, holiday work and overtime may be required based on business demands. Job Responsibilities Act as an agent on the Provider Clinical Service Desk, handling inbound customer calls in a 24/7/365 call center. Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Track and document incident tickets, close or escalated issues in a timely manner and drive incident resolution. Read text on computer screens and remain at designated workspace in the phone queue for shifts of 8-10 hours with scheduled breaks. Maintain a quiet, private workspace with high-speed, wired internet. Travel up to 10% of the time if required; lift up to 25 lbs for equipment setup. Use a working cell phone for manager communication and Two‑Factor Authentication. Preferred Qualifications Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting. Minimum of 1 year of technical troubleshooting experience. High school diploma or equivalent required. Preferred Skills Experience in a call center environment. Service philosophy in all interactions with clinicians and colleagues. Effective communication and interpersonal skills. Proficient typing and English language skills (both verbally and in writing). Strong listening capabilities to fully understand caller’s needs/requests. Exceptional ability to work optimally in a fast-paced environment. Basic Qualifications Minimum 1 year Healthcare Systems Customer Service experience. This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. 1099 or corp-2-corp contractors or the equivalent will NOT be considered. EEO Statement NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit Please email View email address on click.appcast.io for assistance. #J-18808-Ljbffr