Service Technician - Madison

Service Technician - Madison

Company: The Ag Division of Brandt Holdings

Location: Madison, SD, US, 57042

Position Summary: As a Service Technician, you'll be responsible for conducting basic diagnostics, service repairs, and maintenance tasks on both customer and dealer-owned agricultural and turf equipment. You may also be called upon to provide in-field service to support our customers, with occasional guidance from the Service Manager, Location Manager, Shop Foreman, or senior technicians.

Job Responsibilities:

• Conduct basic diagnostics and repairs on agricultural and turf equipment, including established Ag Management Solutions (AMS) products.
• Participate in Service EDUCATE Training programs to enhance skills and knowledge.
• Initiate self-training opportunities with tools and provided resources by the dealership.
• Stay updated on existing products and pursue additional technical and product knowledge through dealership training programs, manufacturer training, and on-the-job learning.
• Diagnose and support machine systems, including Precision Ag technology.
• Maintain the condition of vehicles, inventory, tools, and equipment.
• Ensure a clean and organized work area and perform tasks in a neat and orderly fashion.
• Adhere to all safety rules and regulations during work assignments.
• Complete all required paperwork and forms using ExpertServices accurately and on time.
• Track time accurately on a timecard and account for all materials used in assigned duties.
• Deliver excellent customer service and uphold a positive dealer image.

Performance Requirements:

• Meet or exceed effective labor rate goal ~ targeting $160.
• Maintain a minimum 85% labor performance.
• Dedicate a minimum of 1 hour per week to work alongside a mentor.
• Actively complete and stay up to date on all assigned training.

Qualifications:

• Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment.
• Ability to perform basic repairs and maintenance tasks using specialized tools and equipment following Technical Manual procedures.
• Familiarity with Service Center and basic computer functions.
• Capability to operate vehicles and equipment used for diagnostic purposes.
• Minimum of 1 year of experience performing service repairs.
• Strong oral and written communication skills.
• Ability to lift at least 75 lbs. repeatedly.
• Basic Service Technician certification.
• High School Diploma or equivalent experience required.
• A valid driver's license is required.

Preferred Qualifications:

• John Deere Service Technician certification is preferred.
• Associate's degree preferred.
• Forklift license is preferred.

Benefits:

Join Kibble Equipment for competitive salaries and comprehensive benefits including health, vision, and dental insurance, paid time off, 401k and Roth Retirement Savings with employer match, plus Life and Disability Insurance.

Compensation:

The following represents Kibble Equipment compensation estimation based on market data and placement of internal employees. This is a hourly role with a starting wage of $18/hour and going up to $42/hour based on experience. This role is also incentive eligible and is based on performance.