Airport Customer Service (ACS) Intern (Spring 2027)

Airport Customer Service (ACS) Intern (Spring 2027)

Location: Denver, CO
Internship dates: January 11–May 21, 2027
Application deadline: November 13, 2026, at 11:59 p.m. MT

Build hands-on experience in airport operations

As an Airport Customer Service (ACS) Intern , you'll gain experience in airline operations while supporting Frontier's Airport Customer Service organization.

You'll work with ACS leaders on projects designed to improve operational performance, training, compliance and department processes while gaining broader exposure to the organization through assigned project work and on-the-job training.

This internship runs from January 11 through May 21, 2027 and is based in Denver, Colorado.

Leadership scope
This role reports to Frontier Airlines' Director, Airport Customer Service (ACS) Training & Standards and has no direct reports.

What you'll do

Support training and compliance

• Support training standardization and compliance management.
• Update department manuals.
• Update training materials.
• Help reduce printed materials used in training classes.
• Review, enhance and document ACS procedures.

Support reporting and operational improvement

• Provide support for ACS dashboards.
• Assist with audit reporting functions.
• Contribute to projects and initiatives that support ACS operational performance.

What you'll bring

• Current enrollment in an accredited university program or graduation from an accredited university program within 12 months prior to the internship start date.
• Strong written, verbal and presentation communication skills.
• Working knowledge of Microsoft products.
• Strong proofreading skills and attention to detail.
• Ability to effectively manage and prioritize assignments.
• Lesson and curriculum planning skills.
• Ability to travel for extended periods and work weekends.
• Bilingual English/Spanish skills preferred.

How you'll work
This internship operates with close supervision. Assignments are completed according to established procedures, with detailed instructions and regular review of work. The role supports airport and training environments and requires flexibility to accommodate training needs, which may include nights, weekends and holidays.

Internship compensation
Hourly pay is based on class year:

Support for work, life and travel

Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details.

Depending on role and eligibility, available benefits and programs may include:

• Medical, dental and vision coverage
• 401(k) retirement savings options
• Paid holidays, vacation time and sick time
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
• Buddy passes, based on eligibility and program rules
• Travel-related discounts and employee discounts on select products, services and vendors
• Employee support programs and resources, including the HOPE League, Frontier Airlines' nonprofit organization

Working at Frontier Airlines

At Frontier, our mission is to Make Every Flight Count . Whether you're supporting flights, helping customers, maintaining aircraft or working behind the scenes, your work helps create a travel experience that is safe, reliable and built around value.

Our work is guided by our core values: customer first, safety always, operational excellence and one team .

About Frontier Airlines

Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our teams support every part of the travel journey, from airport and flight operations to aircraft maintenance, customer support and corporate functions.

We focus on making travel accessible, practical and easy to personalize while supporting a safe, reliable and efficient airline operation.

Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.