Supervisor - Full Time

Retail Supervisor

Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Responsibilities:

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Assist in the areas of merchandising, operations, sales and customer service
• Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
• Other duties assigned by manager

Requirements:

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Proven experience in a retail/customer service environment
• Ability to train, coach, develop and motivate employees
• Demonstrate effective interpersonal, organizational and leadership skills
• Experience using a computer and handheld devices
• Strong analytical and problem-solving skills
• Knowledge of inventory management and merchandising techniques
• Ability to work flexible hours, including weekends and holidays

Benefits:

• Medical, Dental, Vision & Disability Insurance
• Bonus Plan
• Flexible Spending Plan
• 401(k)
• Paid Vacation
• Paid Holidays
• Paid Parental Leave
• Employee Discount

Salary: $15.00-$18.00 per hour