Manager, Hospice Business Operations

Job Title: Manager, Hospice Business Operations Territory: Lakewood, CO About Bloom: Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom’s model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers. At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for seven consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first. By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you. We thrive together, supporting one another, and making a significant impact in the lives of our patients. Become a part of our success story and experience firsthand why we're consistently voted the best place to work. Position Summary Bloom Hospice is seeking an experienced, highly organized, and analytical Hospice Operations Manager to oversee the operational infrastructure that supports our clinical teams and ensures exceptional patient care. This role serves as a key operational leader responsible for vendor management, billing operations, financial oversight, systems administration, process improvement, and regulatory readiness across multiple markets. The ideal candidate combines strong operational expertise with a willingness to dive into day-to-day problem solving. They are highly collaborative, data-driven, and comfortable working across clinical, financial, and administrative functions to improve efficiency, support growth, and ensure operational excellence. The role is designed to own the operational infrastructure of the hospice division and includes vendor management, financial oversight, billing operations, systems administration, process improvement, compliance support, and leadership reporting. Essential Responsibilities Billing Operations & Revenue Cycle Support Serve as the operational liaison for billing partners and revenue cycle vendors. Oversee hospice billing readiness and resolve operational barriers impacting timely billing. Manage certification and recertification documentation processes, including CTI oversight. Support Accounts Receivable reviews and coordinate follow-up on identified issues. Investigate claim denials, billing holds, and operational documentation concerns. Oversee Medicaid room-and-board billing processes and related operational workflows. Partner with clinical and finance teams to ensure accurate, compliant billing practices. Vendor Management & Operational Partnerships Manage key vendor relationships, including DME, pharmacy, medical supply, and technology partners. Conduct regular operational reviews with vendors and monitor service performance. Resolve service issues, operational concerns, and escalations affecting patient care. Analyze vendor utilization, identify trends, and recommend operational improvements. Ensure vendors meet contractual obligations and service expectations. Financial & Business Operations Prepare and maintain monthly operational and financial reports. Monitor vendor spending, utilization trends, and key operational metrics. Analyze cost drivers and identify opportunities for improved efficiency and cost containment. Support leadership with operational dashboards, reporting, and performance analytics. Track and maintain operational metrics related to census, utilization, and vendor performance. Contracts & Compliance Maintain oversight of vendor, facility, and community partner agreements. Track contract renewals, expirations, and compliance requirements. Review agreements involving financial responsibility and operational impact. Support regulatory readiness activities, audits, and documentation requests. Ensure operational processes align with regulatory and organizational expectations. Systems Administration & Technology Support Serve as a subject matter expert for operational systems and workflows. Support FireNote workflow optimization and troubleshooting. Manage hospice phone systems, call routing, Webex administration, and communication platforms. Partner with vendors and internal stakeholders on technology implementations and enhancements. Maintain operational tracking tools, reporting systems, and workflow documentation. Process Improvement & Project Leadership Collaborates operational improvement initiatives across hospice services. Develop and implement standardized workflows and best practices. Create process documentation, training materials, and operational guides. Identify opportunities for automation, simplification, and scalability. Support organizational growth initiatives and cross-functional projects. Leadership & Cross-Functional Support Serve as a key resource for operational problem solving and escalation management. Partner closely with clinical leadership, intake, billing, compliance, and finance teams. Prepare reports, presentations, and analysis for senior leadership. Monitor operational performance and proactively address emerging risks. Preferred Qualifications Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or related field preferred. Hospice, healthcare operations, revenue cycle, or healthcare administration experience required. Strong understanding of healthcare billing and reimbursement processes. Experience managing vendors, contracts, and operational workflows. Advanced Microsoft Excel and reporting skills. Demonstrated ability to analyze data and translate findings into operational improvements. Experience with EMR systems and healthcare technology platforms. Excellent organizational, project management, and communication skills. Ability to work independently and manage multiple competing priorities. What Success Looks Like In this role, you will: Build strong vendor partnerships that improve service quality and accountability. Ensure operational processes support timely and accurate billing. Provide meaningful operational insights that support strategic decision-making. Create scalable systems and workflows that support organizational growth. Serve as a trusted operational leader who helps clinical teams focus on patient care while ensuring the business infrastructure behind hospice remains strong. The salary for this position is competitive and commensurate with experience. The pay range for this role in the state of Colorado typically falls between $70,000 and $90,000 annually with the potential for performance-based bonuses and other benefits. Actual compensation may vary based on factors such as qualifications, experience, and location within the state. Bloom Healthcare only contacts through official channels using the @bloomhealthcare.com domain. We are aware of a fraudulent Gmail account impersonating our recruiting team and have reported it to Google.