Front Office Coordinator

Job Description

Job Description

Description:

Description

Grungo Law is seeking a professional, personable, and highly organized Front Office Coordinator for our Cherry Hill office. As the first voice and face of our firm, you play a critical role in shaping the client experience from the very first interaction. In addition to a competitive salary and benefits upon eligibility, we offer our most important benefit: a values-based culture built on Family First, Honesty, Communication, Continuous Improvement, and Community.

Job Duties

• Answer every incoming call on the first ring with professionalism and warmth, with no screening and no exceptions.

• Handle calls back-to-back at a steady pace so that calls are answered at the front desk and not routed to backup coverage.

• Capture the caller's name, callback number, and reason for calling, and enter all messages in the case management system without delay.

• Follow the firm's transfer script at all times. 

• Treat any visible, unassigned receptionist task as your own. 

• Offer help to teammates proactively.

• Staff the front desk continuously during business hours, ensuring coverage is arranged in advance for any absence beyond a scheduled break.

• Handle mail, faxes, deliveries, checks, and supplies without prompting.

• Keep the lobby, front glass, and conference rooms clean and presentable throughout the day.

• Manage the “XO Log”. 

• Keep inventory organized and fully stocked.

• Review attorney calendars first thing in the morning, again at midday, and monitor for changes throughout the day.

• Own coordination of conference rooms.

• Greet all visitors by name, notify the appropriate staff immediately upon arrival, and thank everyone as they leave.

Qualifications

• Prior experience in a receptionist, front desk, or customer-facing role is required.

• Bilingual (English & Spanish) is required.

• Notary Public certification (may be obtained post-hiring).

• Exceptional phone presence and verbal communication skills.

• Strong organizational skills with the ability to manage multiple tasks simultaneously without losing focus.

• Proficiency in Microsoft Outlook; ability to learn firm-specific software.

• Professional, polished, and welcoming demeanor at all times.

• Reliable attendance and punctuality are essential functions of this position.

Preferred Qualifications

Prior experience in a law firm or professional services environment is strongly preferred.