Healthcare Operations Manager

Position Summary Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. From strategy to execution, this team delivers integrated, end-to-end support and advisory services covering valuation modeling, cost optimization, restructuring, government operations modernization, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability. Work alongside clients every step of the way, helping them navigate new challenges, avoid financial pitfalls, and provide practical solutions at every stage of their journey—before, during, and after any major transformational projects or transactions.Work you'll doAs a Manager, Strategy, Growth, and Transformation on the Operations Transformation team, you will:Lead the analysis of hospital performance and utilization data to provide state and health system clients with clear, actionable insights under the Rural Health Transformation Program. This role serves as the operational backbone of engagement teams, translating complex payer, cost report, and utilization data into findings that identify viable interventions for rural hospitals. The ideal candidate brings deep experience analyzing hospital financials and utilization patterns across commercial and government payer types.Role responsibilities include: • Analyze hospital cost reports, audited financial statements, and payer mix data to assess financial performance and viability • Interpret utilization, catchment, and migration data to identify service line and market dynamics affecting rural hospitals • Identify and evaluate the financial levers available to hospitals (e.g., service line changes, staffing models, payer contracting) and assess their potential impact • Translate complex data analysis into clear, client-ready insights and recommendations • Manage day-to-day delivery of operational and financial analysis workstreams, overseeing supporting analysts • Work with project leadership to shape recommendations for client presentations and program design • Identify and flag data quality issues or gaps that could affect the reliability of findingsA successful candidate would possess these skills:Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to meet deadlinesAbility to provide clear guidance to othersThe teamDeloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.Our Operations Transformation offering provides NextGen core operational solutions and operating models, business-led technology support, and process optimization services, maximizing value to our government clients’ missions.QualificationsRequired:Bachelor's degree in Health Administration, Finance, Economics, or a related field7+ years of experience in hospital finance, healthcare operations, or a related analytical roleDemonstrated experience interpreting Medicare, Medicaid, and commercial payer dataStrong understanding of hospital cost reports and audited financial statementsExperience analyzing catchment area, patient migration, and utilization dataAdvanced Excel skills; ability to manage and analyze large, complex datasetsAbility to travel 25%, on average, based on the work you do and the clients and industries/sectors you serveMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the futurePreferred:Experience with rural or critical access hospital financial and operating dynamicsFamiliarity with hospital valuation methodologies or financial distress indicatorsAdvanced degree (MHA, MBA, MPH) preferredExperience managing junior analysts or delivery teamsExposure to data visualization or reporting tools (e.g., Tableau, Power BI)For individuals assigned and/or hired, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Richmond, VA and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $128,000 to $252,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 371319 Job ID 371319 Strategy, Growth, and Transformation | Strategy, Growth, and Transformation GeneralistSame job available in 35 locations