Front of the House Supervisor

Job Description

Job Description

Company Overview: Rusty Pelican Tampa is a premier oceanfront dining concept & special event space celebrated for its fresh seafood-forward menu and its dazzling views of Tampa Bay. Don't just take our word for it - in 2024, OpenTable Diners from all over Florida voted Rusty Pelican as having The Best Seafood & Best Scenic View in all of Tampa.Since opening in 1983, we've become a favorite for locals and tourists alike, whether you're joining us for a romantic dinner, a late-night rendezvous, or a brunch by the beach.We're always searching for talented individuals that believe in our mission of delivering a 5-star experience to our fellow team members, guests, and community. Join us in this high energy and fast-paced environment where you are an essential piece to our sophisticated and captivating dining experience. Job Summary: As a Front of The House Supervisor, you will play a crucial role in creating memorable dining experiences for our guests. Your primary responsibility will be to provide courteous, efficient, and attentive service while ensuring that guests feel welcome and comfortable throughout their visit.   Job Duties:Oversees the Dining Room Area and the supervision of all front of the house service team in accordance with operating policies during the course of their assigned shift. Join and reinforce daily pre-shift meetings and communicate daily priorities.Conducts guest table touches and assist with guest recovery.Serves as the eyes and ears of the management team on the floor, maintain a visible presence in the dining room. Coaches and supports team members on service standards.Helps maintain restaurant flow and communication between departments.Assists with team member check-ins and floor cuts.Processes approved comps and voids according to company guidelines. Comps and voids may only be completed while the team member is actively working a Floor Supervisor shift.Supports managers in delivering consistent guest experiences.Responsible for ensuring that proper food handling procedures and presentation are being met by the team.Documents any work-related incidents, guest complaints, and guest and employee injuries to management.Ensures dining rooms, bars, patios, restrooms, and service areas remain immaculate.Ensures all FOH team members receive a timely and compliant meal break and rest break.Communicates any concerns with food and beverage cost and/or supplies. Must wear approved manufacturer certified slip resistant or non-slip shoes at all times while workingAll necessary Food and Alcohol Certifications must be up to date. Education/ Experience/ Skills: Strong knowledge of Food & Beverage service procedures and administration. With a strong background in hospitality preferred Excellent communication and interpersonal skills. Ability to thrive in a fast-paced environment and remain calm under pressure. Strong attention to detail and a commitment to providing exceptional service. Flexibility to work evenings, weekends, and holidays as needed.  Top-notch Benefits:Not only do you get to share your passion and abilities with the company and our guests, but we offer a variety of opportunities and benefits to our team members as well:24 hours paid Sick Time renewed yearlyManagement Referral Program with up to a $4,000 payout for qualifying management positionsEmployee Meals – Free meal for every eight-hour shiftEmployee Assistance Program (EAP) to assist with work life balancePaid vacation starting at 2 weeks per yearMoral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values.Numerous opportunities for growth and advancementFull-time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match, Lifestyle Savings Accounts, Rolling Holiday Paid Time OffPay $24-$26/hr Physical Demands:Must be able to walk and stand for hours at a time. Lift and carry up to 50 lbs. Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law.All job offers are contingent upon successfully passing a background check.