Customer Service Representative

Aetrex, Inc., one of the Top 100 privately held companies in New Jersey, is looking for talented customer service professionals to join our team. The perfect opportunity comes without a commute to the city!

An ideal candidate will possess a positive attitude and enjoy engaging with people. This role is heavily focused on data entry and order modifications. Accuracy and organization are essential, since you'll take ownership of specific processes for certain order types.

The ideal candidate for this position will:

• Genuinely care about customer satisfaction and be a great communicator.
• Highly thorough and detail-oriented, with strong data accuracy skills you catch errors before they become problems.
• Comfortable creating new orders and reviewing/modifying existing orders within an ERP system.
• Great communicator.
• Basic Excel proficiency (formulas, data entry, sorting/filtering) along with familiarity with Microsoft 365 Office, primarily Word and Outlook.
• Comfortable learning new systems and programs.

IT IS A PLUS IF YOU HAVE EXPERIENCE WITH ANY OF THE FOLLOWING:

• EDI and NuORDER
• Zendesk
• ERP Experience: INFOR M3
• Internal sales

As a Customer Service Representative, you will work as part of a dynamic and passionate team to ensure desired company growth. A normal day for an Aetrex Customer Service rep involves:

• Handles Customer, Sales and other internal departments' requests timely. Mostly by email, but some phone/Teams calls will be required.
• Order Entry, Modification and data validation.
• NO COLD CALLING!!!

In return for your outstanding customer service, you will get:

• Competitive compensation and outstanding benefits package.
• Comprehensive benefits package including health insurance, dental/vision coverage, 20 PTO (Paid Time Off) days each year, 401(k) with a company match, Flexible Spending Account, HRA and Short-term & Long-term disability insurance, Early Fridays, Volunteer Days, Onsite Gym, Weekly Yoga class, Bagel Wednesdays, Monthly catered luncheon, and team building events and more!
• A career path and a growth opportunity with a global leader in comfort and wellness footwear and foot scanning technology.

Company is an Equal Opportunity Employer.

Check out this video to see a little more about what we are about, what we believe, our peers, and some of our perks: