Server

Job Description

Job Description

Overview

History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries. 

This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center.  

The Server’s responsibility is selling and serving food and drink in a professional manner.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

Duties include but are not limited to:

• Prepares mise-en-place; sets up and clears tables in the work area.
• Maintains high standards of hygiene and orderliness.
• Provides genuine hospitality and recognition, acts as host/hostess in the work area.
• Promotes hotel services and products.
• Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner.
• Anticipates guest needs, offers suggestions and ascertains satisfaction.
• Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
• Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner.
• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented.
• Requisitions supplies according to established procedures.
• Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner.
• Offer interesting, and vivid descriptions of each item’s origin, taste, and preparation methods.
• Communicates guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.
• Checks completed kitchen orders with the guest’s original order.
• Anticipates guest needs to ascertain satisfaction and responds urgently and appropriately to guest concerns and requests.
• Perform other duties as assigned.

• Minimum of a high school diploma (or equivalent) and 1 year of food service experience.  However, a combination of experience and/or education will be taken into consideration. 
• Fine dining experience preferred.
• Strong knowledge of food & beverage.
• Must possess a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.
• Strong ability to multi-task and observe entire dining room.
• Ability to work a variety of shifts as will involve days, evenings, weekends and holidays.
• Strong time management skills.
• Excellent communication and customer service skills.
• Strong interpersonal and teamwork skills.
• Ability to organize and prioritize.
• Strong commitment to service.
• Exemplary English language skills.
• TIPS Certification. 
• Certified in CPR, First Aid AED.
• Must be able to go up and down staircase as well as stoop and bend.
• Must be able to lift up to 25 pounds.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.