Lead Housekeeper

Job Description

Job Description

JOB DESCRIPTION

POSITION TITLE

Lead Housekeeper

DEPARTMENT

Housekeeping

REPORTS TO

Housekeeping Supervisor

LICENSING LEVEL

 

SALARY GRADE

NE03

FLSA STATUS

Non-Exempt

 

POSITION SUMMARY

Contributes to the efficient daily operation of Housekeeping activities by maintaining the cleanliness of guest rooms and public areas of the facility and leading the work of co-workers, in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Leads the work of Housekeepers during shifts.
• Maintains inventory of cleaning supplies and equipment.
• Sweeps, mops, vacuums, and deodorizes floors.
• Removes and disposes of trash; dumps and cleans ashtrays; sanitizes trash cans.
• Replaces dirty linens and towels with clean items; makes beds and folds towels.
• Cleans, sanitizes, and restocks bathrooms.
• Replaces guest amenities and supplies in rooms.
• Washes or dusts walls, pillars, vents and other washable areas.
• Cleans, shampoos, and extracts spills or biological excretion from carpet, when necessary.
• Picks up paper and other trash from the floor and between customers and machines; sanitizes as needed.
• Cleans inside and outside of windows.
• Familiarizes self with the day’s activities and special events at the beginning of the shift,
• Abides by all attendance policies and procedures set forth. 
• Attends meetings and training sessions as directed.
• Reports accidents involving guests, employees, or company assets in an immediate manner.
• Reports any possible problems or unusual circumstances to Supervisor or Security.
• Always provides excellent customer service for all internal and external customers of the operations. 
• Effectively leads.
• Plans, assigns, and directs work of team members on the shift.
• Builds and fosters effective working relationships with others.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Materials, methods, and equipment used in cleaning guestrooms and public areas.
• Occupational hazards and safety practices and procedures.
• Customer service standards.
  
  
  

Skill in:

• The safe use of cleaning tools and equipment, chemicals, cleaners, and disinfectants.
• Basic repair work of housekeeping cleaning equipment.
• Providing leadership and guiding the work of others.
• Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Handling multiple tasks simultaneously.
• Addressing customer problems.
• Providing exceptional customer service.
  
  
  

Ability to:

• Communicate efficiently and effectively both verbally and in writing.
• Maintain confidentiality.
• Establish and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Analyze situations and adopt appropriate courses of action.
• Establish and maintain professional relationships with the public and co-workers.
• Make solid decisions and exercise independent judgment.
• Demonstrate leadership and professionalism at all times.
• Train, coach, and lead the work of a team.
• Demonstrate sensitivity to the needs of guests.
• Remain calm in emergency or crisis situations.
• Handle multiple tasks and meet deadlines. 
• Work independently with minimal supervision.
• Adapt to varying situations.
• Prepare comprehensive and concise reports and plans.
• Work in a fast-paced environment and meet deadlines.
• Uphold strong ethics and integrity.
  
  
  

MINIMUM QUALIFICATIONS

• High School diploma/GED.
• One (1) year of Housekeeping experience preferred.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.
• Tribal and Native American preference shall apply to all positions.
  
  
  

CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS

• Must be able to submit supporting documentation of education and training to support qualifications.

Background Investigation Requirements

• Pre-employment drug screen
• Personal reference check and employment verification
• Federal, State, and/or tribal criminal history backgrounds will be conducted

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to stand; walk; use hands to manipulate, touch, or grasp; talk or hear; and reach with hands or arms. The employee occasionally is required to sit; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed regularly to hazardous materials, dust, fumes, airborne particles, allergens, and/or second-hand smoke; and to hostile, offensive, or violent individuals. Work may occasionally require the use of protective clothing, equipment, devices, and / or materials.

WORK ENVIRONMENT

Work is generally performed in a hotel/casino setting with a moderate and occasionally high noise level. Evening and/or weekend work may be required. Tight time constraints and multiple demands are common. Travel may be required for training, meetings, conferences, presentations, and other events.

Updated 07/24/2026