Service Manager

Build the Future with Us — EquipmentShare is Hiring a Service Manager At EquipmentShare, we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry by empowering contractors and communities through innovative technology, real‑time support, and a team that truly cares. Location & Schedule Rapid City, SD. Monday to Friday, 7:00 AM to 5:00 PM. Primary Responsibilities Coordination and supervision of the quality performance of our equipment mechanics and service personnel Scheduling repairs for customer and company owned rental equipment Maintain and nurture existing customer relationships to ensure 100% satisfaction and keep clients updated on new ways EquipmentShare can help improve their business Promptly respond to and resolve customer inquiries, requests, complaints or other communications Employee training and development and maintaining a safe work environment Other duties, assigned as needed Skills And Qualifications Industry knowledge (rental or related construction field); at least three years of maintenance and service experience Strong interpersonal and problem‑solving skills Adapts to the fast pace of a growing company and quickly educates themselves on EquipmentShare products and services Competitive, yet thrives in a team‑oriented environment; preference for applicants with construction industry experience Superior customer service, teamwork, and verbal/written communication skills High School diploma, Trade school certificate preferred Experience in field service, maintenance and repair preferred Experience leading maintenance teams Valid driver’s license with acceptable driving record; must be at least 21 years old to operate company vehicle Physical Requirements Must be able to move, stand, stoop and bend freely Must be able to lift up to 50 pounds at times This is a safety‑sensitive position; employment is contingent on passing a 10‑panel drug screen Perks & Benefits Monthly Family Dinner Night (restrictions apply) Competitive compensation: Base salary plus Company Profit Sharing Plan Company‑provided truck Full medical, dental, and vision coverage for full‑time employees 401(k) and company match Generous PTO + paid holidays Gym membership stipend + wellness programs (earn PTO and prizes) Annual tool and boot reimbursements for applicable jobs Company events, food truck nights, and monthly team dinners 16 hours of paid volunteer time per year Career advancement, leadership training, and professional development opportunities Access to industry‑leading diagnostic tools A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. We attract, develop, and retain great people from all walks of life so everyone feels they belong. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Some roles require a drug test, depending on the job responsibilities. #J-18808-Ljbffr