Front Office Supervisor - Hilton San Francisco Union Square
$40 per hourHilton Chicago
Job Description Hilton San Francisco Union Square is seeking a Front Office Supervisor. The property is a historic 3‑tower hotel with 1,921 rooms, 134,500 square feet of banquet space, and 4 food and beverage outlets located in the heart of San Francisco. Shift Pattern Full availability, including overnight shifts, weekends and holidays, is required. Responsibilities Supervise front office team: lead team members in performing all front office procedures, ensuring smooth check‑ins, check‑outs, and guest service delivery. Lead day‑to‑day team operations: create schedules, assign tasks, lead pre‑shift meetings, and provide training, guidance, and in‑the‑moment feedback. Lead guest issue resolution: respond to guest inquiries and concerns while supporting team members in handling complex or escalated issues. Manage lobby flow: monitor guest traffic and adjust team coverage in real time to maintain service efficiency. Qualifications Minimum one year of front office supervisory experience. Proficiency with On‑Q. Full service hotel experience is highly preferred. “Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.” Benefits Incredible travel perks – 110 nights of discounted travel, room rates as low as $40/night through Go Hilton. Employee stock purchase program (ESPP) – 15% discount on Hilton shares. Paid parental leave for eligible Team Members, including partners and adoptive parents. Personalized caregiving support – dedicated caregiving concierge services. Crisis concierge – single point of contact for practical support and emotional care. Mental health resources – free counseling and support through EAP. Generous paid time off (PTO). Health & welfare benefits covering checkups, dental, vision, and more. Retirement plans for financial security. Benefits availability may vary by location, terms, and conditions of employment and are subject to each program’s requirements. #J-18808-Ljbffr Hilton
Vacancy posted 21 hours ago
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