HR Customer Service Representative- Pharma (Hybrid- Tampa, FL)

HR Customer Service Representative- Pharma (Hybrid- Tampa, FL)
We are seeking a HR Customer Service Representative- Pharma for a global pharmaceutical client. This role provides front-line phone support and general administrative assistance to the team. The individual will serve as a contingent (non-employee) worker engaged through a staffing agency, supporting day-to-day call handling and office administration tasks.

This is a 40-hour per-week, 6-month contract (extensions possible), 50% onsite role at client's office in Tampa, FL (Monday-Thursday for training and then 2-3 days after training)

This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.

Responsibilities:

Answering Phone Calls:

• Respond to incoming phone calls in a professional and courteous manner.
• Ask probing questions to understand the nature of each call and enter accurate, detailed notes into a case in the case management system.
• Assign the case to the appropriate assignment group/vendor based on the issue.
• Answer routine, general questions using provided reference materials.

General Administrative Support:

• Sort, scan, and distribute incoming physical and electronic mail.
• Assist with other clerical or administrative tasks as assigned by the team.

Case Work Support:

• Assist with case-related tasks such as verification of employment requests.

Requirements:

• Prior experience in an administrative, customer service, or front-desk role preferred.
• Strong verbal and written communication skills.
• Bilingual in Spanish and English preferred.
• Good organizational skills and attention to detail.
• Ability to handle routine information with discretion and professionalism.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and follow written procedures.
• High school diploma or equivalent required.

Please submit your resume to our network at (please apply to the HR Customer Service Representative- Pharma (Hybrid- Tampa, FL) role).

Please feel free to forward this project opening to others who may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation: $17/hr. - $18.53/hr.

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