CUSTOMER PROGRAM MANAGER
Align Production Systems
Customer Program Manager Own the schedule. Own the team. Own the outcome. LOCATION St. Louis, MO - On-site REPORTS TO Chief Operating Officer TEAM Engineers & Designers The Customer Program Manager is the single accountable owner of a Customer Project Team's book of work - the economics, the design quality, the delivery, and the people. This role folds full project management authority directly into team leadership: the person accountable for the schedule is also the person with authority over the team executing it. WHAT YOU'LL OWN
- Project Economics - Accept or reject each project against as-sold scope and margin, then own total job cost and margin at completion.
- The Customer Relationship - Run every customer meeting, own status reporting, and lead post-mortems that feed the next quote and design.
- Design & Release Quality - Own the release process end to end and ensure Align's engineering standards are met on every project.
- Delivery & FATs - Own project schedules and factory acceptance tests, start to finish (the on-site crew runs separately).
- Your People - Full-authority manager of your team's engineers and designers - hiring input, coaching, reviews, and development.
- Project management experience - highly preferred
- Exposure to mechanical engineering design or processes - a plus, especially in custom/engineer-to-order manufacturing
- Comfort owning budget, margin, and schedule performance like a P&L owner
- Experience managing or mentoring engineering/design staff, or readiness to grow into it
- Strong customer-facing communication skills
- Ability to work on-site in St. Louis, MO (not remote-eligible)
Vacancy posted 4 days ago
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