IT Support Supervisor - Escalations & SLA Leader
shieldtp
shieldtp is seeking a dedicated IT Escalation Supervisor to oversee the IT Services Support Team and drive high-quality technical support. The role involves coaching junior staff, escalating to Engineering when necessary, and maintaining robust documentation and CRM tracking to ensure SLA compliance. You will directly interact with clients as needed to guarantee customer satisfaction, while partnering with management on onboarding and skills development for Level I/II personnel. #J-18808-Ljbffr shieldtp
Vacancy posted 2 days ago
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