Associate Director, Medical Information

Associate Director, Medical Information

Location: Nashville, TN (Hybrid, Office 3 days/wk)

About the Opportunity

Uniphar BESTMSLs is excited to partner with an innovative biopharmaceutical company dedicated to advancing treatments across aesthetics and therapeutics. We are seeking an experienced Associate Director, Medical Information to lead the Medical Information function and serve as a key contributor within Medical Affairs. This individual will oversee the delivery of high-quality, compliant scientific and medical information, support cross-functional initiatives, and help drive operational excellence across the organization.

Position Summary

The Associate Director, Medical Information will lead the Medical Information function and be responsible for the provision and oversight of high-quality Medical Information services to internal and external stakeholders. This role will manage Medical Information operations, ensure scientifically accurate and compliant responses, oversee standard response materials, monitor inquiry trends, and collaborate cross-functionally to support Medical Affairs priorities across the organization's portfolio.

Key Responsibilities

• Lead the Medical Information function, including resource allocation, process improvement, and performance metrics related to inquiry handling, response time, and quality.
• Generate reports and metrics for Medical Information activities and present findings to cross-functional stakeholders.
• Monitor inquiry trends and oversee the development, review, and maintenance of standard response letters, FAQs, and scientific resources.
• Review published medical literature and internal clinical documents to formulate accurate, balanced, and compliant Medical Information responses.
• Partner closely with Field Medical and other Medical Affairs functions to ensure alignment and support healthcare professional needs.
• Represent Medical Affairs at scientific meetings and medical congresses as needed.
• Monitor overall Medical Information processes and quality systems, lead business review meetings, and identify opportunities for continuous improvement.
• Recognize and collect information related to adverse events, product complaints, and medical device reports, ensuring reporting is conducted in compliance with applicable regulations and company policies.
• Develop and update SOPs, work instructions, and departmental processes to ensure alignment with business objectives and regulatory requirements.
• Manage Medical Information inquiries and documentation within CRM systems.
• Serve as an internal scientific and medical resource, providing training and support to commercial and cross-functional teams as appropriate.
• Provide oversight to medical reviewers participating in promotional review activities.
• Support the hiring, mentoring, coaching, and professional development of Medical Information personnel.

Required Qualifications

• PharmD, PhD in biological sciences, or equivalent advanced scientific degree.
• Minimum of 6 years of experience within Medical Affairs, including at least 3 years in Medical Information or a related function.
• Minimum of 2-4 years of management or functional leadership experience.
• Strong understanding of Medical Information standards within the pharmaceutical industry and applicable regulations.
• Excellent verbal and written communication skills.
• Strong listening, presentation, and stakeholder management abilities.
• Professional phone etiquette and familiarity with customer-facing communication.
• Experience with Customer Relationship Management (CRM) systems.
• Strong organizational and project management skills.

Preferred Qualifications

• Experience supporting neurotoxins and/or aesthetics products in a Medical Affairs capacity.
• Team-oriented with excellent interpersonal and communication skills.
• Demonstrated ability to build effective cross-functional relationships.
• Ability to develop project strategies and successfully execute initiatives.
• Highly developed problem-solving and critical-thinking capabilities.
• Ability to effectively learn, interpret, and communicate complex clinical and scientific information.
• Ability to work independently while thriving in a collaborative team environment.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Ability to travel as needed to support Medical Affairs activities, including medical congresses.

Equal Opportunity Employer

Our client is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.