Front Office Manager - Roost Detroit

Overview Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment‑style accommodations across the country. With a focus on culturally relevant and design‑driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. ROOST Detroit is an apartment‑style hotel located inside the Book Tower in downtown Detroit, offering a design‑forward, warmly welcoming experience with full kitchens, curated artwork, and residential‑inspired details. Located within Book Tower’s mixed‑use community, ROOST Detroit places guests steps away from restaurants, bars, retail, and cultural landmarks. It serves as both a home base for extended stays and a stylish retreat for travelers seeking a more immersive Detroit experience. Position Overview ROOST Detroit is seeking an experienced, hospitality‑driven Front Office Manager to lead our front desk team and ensure an exceptional guest experience from arrival to departure. This role is ideal for a polished communicator and natural leader who thrives in a design‑forward environment and understands the balance between operational excellence and genuine hospitality. The Front Office Manager oversees daily front‑of‑house operations, supports staff development, and upholds the elevated service standards that define ROOST. Key Responsibilities Lead, mentor, and support the front desk team to deliver warm, attentive, and efficient service Oversee daily front office operations, including check‑ins, check‑outs, reservations, and guest communications Maintain a strong presence in the lobby and front‑of‑house spaces, ensuring a welcoming, organized, and brand‑aligned environment Handle guest concerns with empathy, professionalism, and sound judgment Collaborate closely with housekeeping, maintenance, and management to ensure seamless operations Manage scheduling, payroll, and staffing needs for the front office team Support onboarding, training, and ongoing development of front desk associates and supervisors Ensure accuracy in reporting, billing, and shift documentation Uphold all ROOST service standards, policies, and procedures Assist with operational projects, inventory, and administrative tasks as needed Qualifications 2–4 years of hotel front office experience, with at least 1 year in a supervisory or management role Strong leadership and communication skills Warm, guest‑focused demeanor with a commitment to elevated hospitality Ability to multitask and remain composed in a fast‑paced environment Proficiency with hotel PMS/reservation systems Strong organizational skills and attention to detail Flexible availability, including nights, weekends, and holidays What We Offer Competitive salary Opportunities for growth within a dynamic hospitality group A collaborative, design‑driven work environment Employee dining perks across Method Co. properties Sick time & vacation Health, vision, and dental benefits #J-18808-Ljbffr Method Co.