Sales/Range Counter Associate

Job Description

Job Description

Overview
Provide the GGC experience to customers and members while selling GGC merchandise and memberships and performing range counter duties.
Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Greet customers and converse on sales floor or by phone.
• Sell Memberships and merchandise by developing rapport with customers.
• Displays or demonstrates merchandise, using samples or catalog, and articulate benefits and features.
• Stocks shelves, counters, or tables with merchandise.
• Stamps, marks, or tags price on merchandise.
• Quotes prices and completes various sales transactions including trades, lay away, special orders and consignment.
• Completes 4473 forms on every firearms sale accurately and in its entirety including signature and date.
• Monitors stock levels and communicates low stock and special-order requests to Sales Supervisor.
• Enters new customer data and other sales data for current customers into POS System.
• Investigates and resolves customer problems.
• Helps to maintain cleanliness of common areas and restrooms, clean gun case glass and polish wood.
• Complete opening and closing procedures.
• Follow safety procedures while handling all firearms.
• Process reservations and assign customers and members to lanes, along with distribute lane passes and IDs.
• Check members into lounge alert.
• Process rental of firearms.
• Ensure all customers renting lanes watch the Safety Video and sign Safety Waiver.
• Check for prohibited guns and steel ammo.
• Ensure customers/members have proper ear and eye protection, closed toed shoes, before entering the ranges or shotgun viewing platform.
• Answer members and customer questions and articulate membership benefits and pricing.
• Check customer’s ammunition.
• Clean rental eye and ear protection and vests.
• Clean and maintain rental guns.
• Answer customer/member questions in person and over the phone in a positive manner.
• Help to maintain cleanliness of common areas and restrooms.
• Check phone voicemails and return customer phone calls.
• Communicate with RSOs to ensure smooth operation of the range and renting of guns.
• Follow opening and closing duties and ensure guns are in their proper place at all times.
• Adhere to safety requirements at all times

Member/Customer Experience
Provide first class service to our members, customers, and visitors; Manages difficult or emotional customer situations;
Ensure items are stocked and priced accurately; Be knowledgeable of our membership programs to answer any questions in a positive manner.
Teamwork
Balances team and individual responsibilities;
Contributes to building a positive team spirit;
Supports everyone's efforts to succeed.
Safety and Security
Observes all safety and security procedures;
Reports potentially unsafe conditions;
Uses equipment and materials properly.
Organizational Support
Follows policies and procedures;
Completes administrative tasks correctly and on time;
Supports organization's goals and values;
Promotes a harassment-free environment.
Attendance/Punctuality
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Experience
Minimum of two years of experience in a retail firearms store, ability to drive sales and upsell. 21 years of age is preferred in consideration of frequently handling firearms, or skills and experience will be considered if not 21 years of age.
Education
High School graduate/Equivalent.
Physical Requirements
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; talk or hear and taste or smell. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 70 pounds. Vision- must be able to see with or without corrective lenses. While performing the duties of this Job, the employee is regularly exposed to wet and/or humid conditions and moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat and risk of electrical shock. The noise level in the work environment is usually moderate to loud.
Availability
Ability to work an open schedule, including evenings, holidays and weekends as necessary to meet the needs of GGC. Regular attendance is an essential function of the job