Travel Support Agent

At Europe Express, we specialise in creating seamless European travel experiences. As part of Travelopia, we're dedicated to delivering exceptional service and support throughout every travel journey.

We're looking for a Travel Support Agent to provide outstanding in-destination support to travellers across Europe. You'll be a trusted point of contact, helping resolve travel issues, coordinating with suppliers, and ensuring customers receive timely, professional assistance wherever their journey takes them.

What we’ll offer:

• Competitive base salary: INR 800,000 – 10,50,000 per annum /Local Bonus Scheme
• Comprehensive health benefits 
• Retirement savings plan with company contributions 
• Generous paid time off allowance and birthday day off 
• Flexible hybrid working schedules  
• Parental leave and family-supportive policies 
• Charity or volunteering time off 
• Group-wide travel discounts

What You’ll Do:

• Support travellers during their trip and manage customer enquiries.
• Investigate and resolve travel-related issues efficiently.
• Coordinate with hotels, transport providers, and local suppliers.
• Arrange third-party services when required.
• Maintain accurate case notes and documentation.
• Work closely with Operations, Concierge, Sales Support, and other internal teams.
• Follow established service standards and escalation procedures.
• Contribute ideas to improve customer experience and operational processes.

What you’ll bring:

• Experience in customer support, reservations, travel, hospitality, or a service-based environment.
• Strong customer service and communication skills.
• Ability to remain calm and professional when handling urgent situations.
• Excellent attention to detail and organisational skills.
• Comfortable working across multiple systems and tools.
• Proficiency in Microsoft Office.
• Experience with reservation systems, supplier portals, or CRM platforms is advantageous.
• Fluent English skills; additional languages are a plus.
• Rotational shift, Monday-Sunday, between 5:30 AM IST and 8:30 PM IST. Weekend and public holiday working is included on a rotational basis