Instructional Designer

Job Description

Job Description

Description:

About Us

At Gifthealth, we’re revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We’re a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people’s lives.

Position Summary

We are seeking an Instructional Designer to lead the design and development of learning programs, with a strong focus on creating engaging and scalable eLearning solutions. This position plays a key role in supporting Gifthealth’s Learning and Development function, ensuring alignment with organizational goals, operational excellence, and a superior customer experience. Reporting to the Director of Learning & Development, Customer Success, the Instructional Designer will partner closely with subject matter experts, trainers, and business stakeholders to diagnose needs and deliver innovative, high-impact training content.

Key Responsibilities

• Translate business processes, SOPs, and regulatory requirements into effective learning experiences across multiple formats
• Analyze current training programs for effectiveness and identify areas for improvement
• Develop assessments and evaluations to measure training effectiveness
• Revise materials to reflect policy, regulatory, and workflow changes
• Manage project timelines, resources, and stakeholder expectations to ensure timely and successful delivery of learning initiatives
• Create instructor and participant guides, training resources, and visual aids

Qualifications

Education

• Bachelor’s degree or equivalent combination of education and/or experience (Required)
• Certification in instructional design, content strategy, or training development (Preferred)
• 3-6 years of instructional design experience (Required)
• Experience in healthcare, pharmacy, call center, or regulated environments (Preferred)

Skills

• Demonstrated understanding of adult learning principles, learning styles, and instructional design best practices (Required)
• Proven expertise in Articulate Storyline, video editing, and content authoring tools; strong visual design instincts and basic graphic editing skills (Required)
• Excellent verbal and written communication skills (Required)
• Ability to manage multiple projects and timelines while maintaining attention to detail (Required)
• Ability to work independently while contributing to a collaborative team environment (Required)

Work Environment

• Location: Remote
• Schedule: Full-time

Employment Classification

• FSLA: Exempt

• Must be able to remain stationary and/or work at a computer workstation for extended periods of time throughout the workday.
• Must be able to occasionally stand or move throughout the facility for meetings, trainings, or collaboration sessions.
• Must be able to lift up to 15 pounds occasionally.
• Must perform repetitive motions for extended periods of time, including typing, using a mouse, and operating standard office equipment.
• Must be able to communicate effectively verbally and in writing with employees, leadership, and cross-functional teams.
• Must be able to work onsite for all scheduled shifts and trainings as required.
• May require the ability to travel occasionally between office locations or training environments.

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.