Assistant Store Manager

Job Title: Assistant Store ManagerLocation: The Shops at Mission ViejoPay Rate: $26 - $28 per hourReports to: Store ManagerSupervise: Shift Leads / BaristasCHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,000 locations globally.We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.Benefits:Hourly rate of $26 - $28/hr depending on experience and locationPaid training and sick timeFree Tea per shiftFlexible scheduleEligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)401k with company match (Full-time Employees)Medical Benefits - 90% covered for full-time employees and 70% for dependentsVision & Dental benefits - 100% covered for full-time employeesIn this Assistant Store Manager role, you will:Support the management of a fantastic team:Ensure the team is able to deliver high-quality and excellent customer serviceEnsure the team is able to deliver consistent product qualityMake sure all store level operation tools are used and followed to operational standardsSupport the training and management of all new store employeesCoach and correct Shift Leads & Charistas by conducting On-Job-Training (OJT)Aid and execute the store schedule as neededAssign team members to specific shifts and delegate dutiesSupervise and ensure upselling/suggestive selling is practiced at all times and ensure each order is served to standardHandle customer feedback properly and coach team members on creating solutions and remediesResponsible for store cash handling matters based on rules and regulations set forth by companyMonitor Stores Sales Performance:Support the creation and management of sales performance goalsAssist in marketing & promotional activities to attract top talentInventory Management:Forecast inventory usage and deliverySupport store manager in ordering and receiving inventoryThe ideal candidate will have the following:Be a passionate tea lover!1+ year of supervision or management experience in a food & beverage retail environmentPrevious Barista experience: 2+ years (preferred)Food Safety Certification (Company can assist)Excellent communications and leadership skillsFun personality that can add to the CHAGEE cultureBe a fast learner and enjoy working in a fast-paced environmentAbility to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidaysAbility to travel to other store locations or training facilities within a 30 mile radius as neededWork well as part of a team with strong work ethicBe willing to learn other responsibilities and ad-hoc assignmentsBe available to participate in company’s training when necessaryAbility to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manualsEssential Physical Requirements:Position requires prolonged periods of standing/walking around store or departmentMay involve reaching, crouching, kneeling and stoopingFrequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactionsFrequently lift/move up to 25lbsShift: Full-TimeMorning/Day ShiftAfternoon ShiftNight/Evening ShiftWeekendsDon't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary! #J-18808-Ljbffr