Software Engineer

Software Engineer

Fortress Affinity Management is Higginbotham's standalone affinity insurance platform — purpose-built to turn group relationships into scalable, recurring insurance programs. FAM provides the complete infrastructure needed to support these programs, including digital intake systems, member portals, and dedicated service teams, all aimed at reducing friction and improving results for both producers and their clients.

The Software Engineer's role is to design, execute, assess, and troubleshoot software programs and applications. This includes configuring, coding, developing, and documenting software specifications throughout the project life cycle. The Software Engineer will also oversee system startups in a timely and accurate fashion and provide support to other departments where required.

Supervisory Responsibilities: None

Essential Tasks:

• Strategy & Planning: Collaborate with analysts and designers in the development and initiation of new software programs and applications. Oversee the quality assurance of program logic, data processing, and error resolution. Develop an awareness of programming and design alternatives. Take an active role in cross-departmental projects when needed. Direct research on emerging application development software products, languages, and standards in support of procurement and development efforts. Interact regularly with managers, clients, vendors, and agencies to field queries and questions.
• Operational Management: Research, document, and implement program requirements and specifications. Consistently write, translate, and code software programs and applications according to specifications. Run and monitor performance tests on new and existing software for the purposes of correcting mistakes, isolating areas for improvement, and general debugging. Administer diagnostic analysis of test results and deliver solutions to critical areas. Cultivate and disseminate knowledge of application development best practices. Gather statistics and prepare and write reports on the status of the programming process for discussion with management and/or team members. Determine, develop, and maintain user manuals and guidelines. Install software products for end users as required. Liaise with the company's software and hardware suppliers for prompt rectification of any problems or emergencies. Liaise with network administrators, systems analysts, programmers, and other software engineers to resolve any defects in products or company systems. Recommend, schedule, and perform software improvements and upgrades for optimal performance of company workstations. Train, manage and provide guidance to junior software development staff.

Core Competencies:

• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Dependability: Acknowledgment of the importance of being present and punctual
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Experience and Education: College degree in Software Engineering or Computer Science or equivalent experience 5+ years relevant work experience Hands-on software troubleshooting

Licensing and Credentials: None

Systems: Proficient with Microsoft Excel, Word, PowerPoint, and Outlook Fluent in programming languages/frameworks; C#, Blazor, Mudblazor, JavaScript, HTML 5, CSS 3, T-SQL, and Bootstrap Extensive database and operating systems experience with MS SQL Server, MS IIS Server, and MS Windows Server. Experience with AI-assisted development tools (e.g., Claude Code, GitHub Copilot, etc.) is a plus. Competent and proficient understanding of platforms such as Visual Studio, MS DevOps, Git, MS SSRS, MS SSIS, and Entity Framework. Solid working knowledge of internet technologies, including REST APIs, SOAP APIs, JSON, and XML.

Physical Requirements: Ability to lift 25 pounds Repeated use of sight to read documents and computer screens Repeated use of hearing and speech to communicate on telephone and in person Repetitive hand movements, such as keyboarding, writing, 10-key Walking, bending, sitting, reaching and stretching in all directions

Benefits & Compensation: Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. Employee Wellness Program Company paid holidays, plus PTO