Resident Manager

Flushing, United States | Posted on 04/03/2026 KEY RESPONSIBILITIES Hire, train, coach, and supervise the maintenance and janitorial team Lead daily huddles, safety meetings, and performance reviews Build a team culture rooted in accountability, service, and professionalism Mentor team members in both technical skills and resident service delivery Building Operations & Maintenance Oversee all maintenance, repairs, and apartment turnovers Manage preventive maintenance programs and janitorial schedules Conduct regular walkthroughs to ensure compliance and cleanliness Track KPIs, forecast inventory needs, and uphold asset and quality standards Resident Experience & Service Resolve escalated service requests with empathy and follow-through Oversee move-in orientations and follow-up satisfaction surveys Support concierge and leasing teams in delivering a polished resident experience Manage site budgets, approve emergency purchases, and monitor ongoing costs Review vendor contracts, track performance, and recommend upgrades Ensure all work meets safety, code, and quality expectations Emergency & On-Call Management Coordinate 24/7 coverage for urgent issues and emergencies Lead vendor communications during after-hours situations Respond calmly and effectively to floods, outages, and escalated service needs Site Administration & Documentation Maintain payroll, scheduling, attendance, and training records Ensure contractor compliance with building policies and standards Develop systems to support onboarding, SOPs, and knowledge sharing Work closely with leasing, concierge, and lifestyle teams Align on unit readiness, amenity cleanliness, and VIP service coordination Act as the on-site leader in the absence of the General Manager Requirements 2+ years of experience supervising maintenance or building operations teams Strong leadership, time management, and problem-solving skills Experience managing budgets, vendor relationships, and compliance Ability to lead calmly and decisively during emergencies Proficiency in English and Mandarin or Cantonese, written and verbal (required) Comfortable using Microsoft Office and digital maintenance systems High school diploma or equivalent required; technical certifications a plus COMPENSATION & BENEFITS Salary: $100,000 – $105,000 annually, commensurate with experience On-site housing: 1-bedroom, 1-bathroom unit (~680 sq ft) included #J-18808-Ljbffr