VIP Manager

Job Description

Job Description

Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer Ford of DuBois  wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! The VIP Manager will be responsible for leveraging the service department to enhance customer satisfaction and increase car sales opportunities. This role involves strategic planning, team leadership, and close collaboration with the service and sales departments to ensure seamless integration of sales initiatives within the service experience.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

• Flexible work schedule - 5 day work week!
• Ford product training and ongoing training with Spitzer University
• Opportunities for advancement - we love to promote from within the organization!
• 401K with a 5% employer match
• Medical, dental, and vision insurance
• Generous paid time off - 80 hours after 1 year of service
• Paid uniforms, name badges and business cards
• Employee assistance program
• Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:

Managerial Responsibilities:

• Develop and implement strategies to promote vehicle sales opportunities within the service lane.
• Train and lead a team of service advisors and sales staff on effective sales techniques, especially focusing on converting service customers into potential car buyers.
• Collaborate with the sales and service managers to align objectives and optimize the customer transition from service to sales.
• Monitor performance metrics and set achievable targets for the team, providing guidance and support to ensure goals are met.
• Manage staffing needs, scheduling, and resource allocation to ensure the service lane operates efficiently and effectively.
• Continuously assess and improve processes and tactics used in the service lane to increase sales conversion rates.

Day-to-Day Responsibilities:

• Oversee daily operations within the service lane, ensuring all customers are greeted and provided with information on new models and trade-in opportunities.
• Engage with customers to understand their needs and preferences, offering personalized advice and recommendations.
• Keep abreast of new car models and specifications, as well as promotions and financing options, to effectively inform and advise both staff and customers.
• Regularly liaise with the finance and sales departments to update and manage promotional materials in the service area.
• Facilitate regular training sessions and meetings to discuss progress, share best practices, and address challenges within the team.
• Handle customer queries and concerns regarding vehicle sales in a professional manner, ensuring a positive customer experience.
• Monitoring and retrieving internet leads from (our website, dealer, manufacturer and third party sites)
• Utilize contact management program to update customer files with proper notes of contact, emails sent, information/calls received, etc.
• Communicate professionally via phone and email on a regular basis with an established list of prospects (these are warm leads who submitted a request for follow up ? no cold calling, ever)
• Maintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations
• Performs other related duties as assigned