Service Experience Supervisor
$67k - $82kCambridge
Service Experience Supervisor
As a Service Experience Supervisor, you will lead a team dedicated to delivering exceptional service to our Financial Professionals, clients, and internal partners. This role is ideal for a proven leader who thrives in a dynamic environment, embraces change, drives accountability, and develops high-performing teams. You will serve as a coach, mentor, and change champion, helping associates navigate evolving business priorities while maintaining a strong focus on service quality, operational effectiveness, and team engagement.
- Foster a culture of accountability, ownership, collaboration, and continuous improvement.
- Support associate development through training, coaching, and career growth opportunities.
- Lead your team through organizational, procedural, and technology-related changes with confidence and transparency.
- Identify process improvement opportunities that enhance service delivery, efficiency, and the overall client experience.
- Monitor service levels, quality metrics, and team performance to ensure consistent results.
- Address escalated service concerns and work collaboratively to deliver effective resolutions.
- Utilize data and trends to identify opportunities for improvement and remove obstacles impacting performance.
- Establish clear expectations and hold team members accountable for commitments, deadlines, and performance goals.
Location: Fairfield, IA or Phoenix, AZ, Hybrid in-office 3 days/week
Salary Range: $67,000-82,000
Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.
- Premium benefit package including medical, vision, dental, life and long-term disability insurance
- Vacation/sick time
- 401K retirement plan with company matching program
- Eleven paid holidays
Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge provides significant compliance, technology, and transaction processing support to these financial advisors and their offices.
CambridgeVacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Service Experience Supervisor in Fairfield, IA vacancy
- ...Customer Service Leadership Lead day-to-day customer service operations to ensure timely, accurate responses to inquiries. Oversee... ...Operations, Customer Service, or related field (or equivalent experience). 5+ years of experience in customer service operations,...Suggested
Dexter Laundry Inc
Fairfield, IA3 days ago - ...GoalsThis involves promoting sales, delivering excellent customer service, nurturing inventory levels, and balancing expenses through... ...and organizational skills.Customer-facing or retail experience.Experience guiding, supporting, or leading teams.Reliability and...SuggestedFor contractors
Airgas
Fairfield, IA14 hours ago - ...stress Through your training, you will develop the skills and experience to enjoy a civilian career in chemistry, chemical engineering,... ...tuition assistance ~ Retirement benefits for part-time service ~ Low-cost life insurance (up to $400,000 in coverage)...SuggestedPart timeWeekend work
National Guard OMD
Fairfield, IA3 days ago - ...Description Job Summary/Purpose: The Director of Auxiliary Services is a leadership position responsible for overseeing and... ...operations. This role is pivotal in enhancing the overall student experience and supporting the university's mission by providing high-quality...SuggestedContract work
Maharishi International University
Fairfield, IA5 days ago - ...resolving complex operational issues across brokerage and entity accounts while balancing risk and client service expectations. The ideal candidate has extensive experience in investment operations, fraud investigations, and processes involving money movement, account...Suggested
EPC Eneric Petroleum Corp.
Fairfield, IA1 day ago - ...every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments. These... ...reporting results back to their team and other managers.The Guest Service Department Manager's responsibilities may include making sure...Flexible hoursShift work
McDonald's
Fairfield, IA4 days ago - ...execution and continuous improvement of Housing and Mailroom services. This role acts as the primary control point for housing data... ...housing data, efficient processes, and a high-quality residential experience. The role combines data control, operational coordination,...Work at officeAfternoon shift
Maharishi International University
Fairfield, IA5 days ago - ...delivered innovative solutions and personal, relationship-driven service to meet our clients’ evolving needs. Our integrated platform... ..., appropriate to the position Skills & Competencies Proven experience in customer service and/or customer relationship management Desire...Full timeWork at officeLocal area
TrueNorth Companies, L.C.
Fairfield, IA4 days ago - ...and performs scheduled maintenance repairs of production equipment during machine service. Works effectively with co-workers and supervisors, sharing knowledge, resources, and experience to achieve goals in a timely fashion, while promoting respect, communication, and...Daily paidWork experience placementLocal area
Traffix Devices
Fairfield, IA13 days ago - ...This is a Temporary position Position Summary The Event Services Coordinator provides administrative, communication, registration... ..., hospitality, conference, customer service, or event-support experience. Experience with event registration or conference...Temporary workAfternoon shift
Maharishi International University
Fairfield, IA3 days ago - ...a rewarding and enriching career. The Director of Culinary Services, in collaboration with the Hospitality Manager, is responsible... ...degree and equivalent combination of minimum five years’ work experience as an Executive Chef. Minimum of five years’ experience as...Work experience placementLocal areaFlexible hours
- ...our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking...
Scooter's Coffee
Fairfield, IA1 day ago $15 per hour
...our Pillars of Excellence, Arvum creates purpose-driven communities where residents receive compassionate care and Team Members experience meaningful careers, strong culture, and opportunities for continued growth. As part of one of the largest senior living organizations...Full timeWork at officeLocal areaFlexible hoursAfternoon shift- ...restaurant meets McDonald's critical customer standards of Quality, Service, and Cleanliness. The General Manager works with their... ...Ideal candidates should have previous General Manager experience running high-volume locations. A background in quick-service restaurants...Shift work
McDonald's
Fairfield, IA3 days ago - ...High School diploma/GED Must be 18 years of age Previous experience working with seniors preferred Ability to communicate... ...with Residents, management and co-workers Superior customer service skills Ability to handle multiple priorities Must demonstrate...Full timePart timeLocal areaFlexible hoursNight shift
Addington Place of Fairfield
Fairfield, IA2 days ago $15.5 per hour
...operations within the restaurant because you'll: Lead the Experience: Handle and oversee crew schedules Inspire and Empower: Provide... ...(customers and fellow team members); Strong customer service and support focus; The ability to communicate effectively and...Hourly payFull timePart timeLocal areaFlexible hoursShift workNight shiftWeekend work- ...0-40% to hands-on discovery, journey framing, design reviews, experience storytelling, and high-impact initiatives. What You'll Do... ...interaction design, visual design, information architecture, service design, usability, accessibility, research quality, and design...Shift work
Cambridge
Fairfield, IA2 days ago - ...Current Registered Respiratory Therapist RRT license in good standing Current BLS certification Preferred Qualifications Experience in skilled nursing, long-term care, rehabilitation, or post-acute care Leadership, supervisory, or program development experience...
Prestige Care of Fairfield
Fairfield, IA13 days ago - ...our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking...
Scooter's Coffee
Fairfield, IA4 days ago - ...EHSQ Supervisor Safety & Environmental Compliance Maintain accurate environmental... ...safety-related products, equipment, and services. Quality Assurance Leadership Lead... ...Education, Licenses, Certifications & Experience BA/BS in Engineering, Quality, Business...Local area
$75k - $95k
...the other members of the Human Resources department who provide services to you and your employee groups in Recruiting, HR Operations,... ...The ideal candidate would possess an intermediate level of experience, typically around 5 or more years, with HR practices, employment...- ...communications and outreach initiatives that connect students with employers, experiential learning opportunities, and Career Center services. This position serves as the primary operational lead for Handshake administration, career engagement campaigns, and...
- ...our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive... ...policies to both cold and warm leads. QUALIFICATIONS: Experience in insurance sales or account management preferred....Flexible hours
$73.6k - $132.7k
...training on schedule Resolve customer issues to enhance the customer experience and align with brand expectations Manage store operations... ...don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to...Full timeTemporary workPart timeWork experience placementLocal areaFlexible hoursT-Mobile
Richland, IA4 days ago- ...area please consider a growing position with Us! Home Health experience preferred but not required, on the job training provided for qualified... ...our clinical manager, ongoing performance reviews, and in-service training. Flexible scheduling Monday through Friday from 8:...Full timeLocal areaImmediate startMonday to FridayFlexible hoursWeekend work
SunnyBrook HomeCare
Fairfield, IA9 days ago - Cambridge is seeking an HR Generalist to join our Human Resources team in Fairfield, IA or Phoenix, AZ. You will partner with frontline leaders to build a capable workforce and coach managers to higher effectiveness. You will handle employee relations, compensation, performance...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Experience Supervisor. Be the first to apply!
Related searches