OAK/SJC Brand Ambassador for a Global Soccer Event

Pay Rates Brand Ambassador: $22.00/hr (Flat rate, non-negotiable) Lead Brand Ambassador: $28.50/hr (Flat rate, non-negotiable) Work Location Oakland International Airport (OAK) San Jose Mineta International Airport (SJC) Shift Schedule (All Staff) Selected candidates must be available on-site during the following peak event windows. June 13th, 2026 (3:00 pm - 9:00 pm) to June 27th, 2026 (3:00 pm - 9:00 pm) June 29th, 2026 (3:00 pm - 9:00 pm) to July 1st, 2026 (3:00 pm - 9:00 pm) July 5th, 2026 (3:00 pm - 9:00 pm) to July 7th, 2026 (3:00 pm - 9:00 pm) July 13th, 2026 (3:00 pm - 9:00 pm) to July 15th, 2026 (3:00 pm - 9:00 pm) Job Summary Your role will be focused on representing the Lyft brand, guiding riders to the events and pickup location, signing up new riders, and providing any feedback to the Lyft team on rider sentiment. This position is employed by Raise and assigned to Lyft on a contract basis. The selected candidate will be an employee of Raise, not Lyft, for all employment purposes. Benefits eligibility, payroll, workers' compensation, unemployment insurance, and all other employment matters are administered by Raise, the employing agency. Lyft does not provide benefits to contract or contingent workers in this program. Responsibilities Customer Service (All Staff) The ultimate people person - quick to create a world-class experience for drivers and riders Cheerful, magnetic personality - a natural helper Direct riders to the event and designated pickup location(s) Promote downloading the Lyft app for new customers Encourage attendees to visit the Lyft Lounge and use the provided charging stations (when available) Hand out free hydration products provided at the Lyft Lounge (when available) Interact with riders and drivers who may be in cars Assist with traffic flow management during peak egress periods, helping to direct vehicle and pedestrian traffic for safe and efficient rider pickups De-escalate and diffuse tense situations while keeping a cool head for any unexpected interactions Offer basic tech support to riders, including: Downloading the app Restarting the app Guiding them to the Help button for additional concerns Team Leadership and Coordination (Lead Brand Ambassador Only) Oversee and coordinate Brand Ambassadors during each shift Conduct pre-shift briefings and ensure all BAs understand their roles and event expectations Manage BA schedules, ensuring proper coverage and coordinating breaks throughout the event Monitor BA performance and provide real-time feedback as needed Verify proper setup and breakdown of event materials and equipment Conduct end-of-shift check-outs with all BAs to confirm task completion Make real-time decisions to address unexpected situations while maintaining service quality Monitor and document common issues or technical bugs throughout the event Training and Support (Lead Brand Ambassador Only) Ensure all Brand Ambassadors review event documentation and understand procedures Provide on-site guidance for navigating the Help portal, locating rideshare zones, and handling customer interactions Conduct brief knowledge checks to verify team understanding of roles Serve as the primary point of contact between Brand Ambassadors and the Lyft Activation Manager Coordinate with venue staff, parking staff, and security as needed for operational alignment Experience and Skills Brand Ambassador 1+ years of experience in customer service Understanding of the ridesharing industry generally and Lyft specifically Accountable self-starter with strong organizational skills, attention to detail, and problem-solving capabilities Adaptable to fluid, fast-paced environments Strong communication skills #J-18808-Ljbffr