Mortgage Consultant- Inside Sales

Build Your Future Here

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024 and 2025
• Newsweek's America's Best Banks 2023 and 2024
• Newsweek's America's Greatest Workplaces 2024 and 2025
• Forbes America's Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021 and 2025
• TIME's America's Growth Leaders 2026 award winner

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose

The Residential Mortgage Consultant solicits residential mortgage and home equity loan business to meet defined production objectives. The Consultant will develop and nurture an extensive network of mortgage loan referral sources including retail branch partners, realtors, builders and other center-of-influence professionals (CPA's, Attorney, Financial Planners). They will also be an active member of the community in which they live or work and will provide consumer education, product knowledge and support to promote homeownership within their community.

The Mortgage Consultant will understand all of the residential mortgage and home equity products the bank offers and will understand, and remain current, on the regulations (Regulation Z, Regulation B, Home Mortgage Disclosure Act, RESPA etc.) governing the mortgage lending industry. As a trusted professional to the home loan applicant, they will provide exceptional customer service through all stages of the loan decision cycle from initial interview through application, loan processing and loan closing. They will provide individual attention to each applicant to understand their mortgage lending needs and provide recommendations accordingly. The Mortgage Consultant has the responsibility of gathering the borrower's personal information (in-person, telephone, on-line, or e-mail) and inputting it into the bank's loan origination system.

The Mortgage Consultant will further assist customers by identifying and understanding their needs for non-mortgage bank products. Relying on their established internal partner network and through the use of the banks sales referral system, the Mortgage Consultant will facilitate referrals to other lines of business.

Job Duties

• Consistently meet or exceeds established production, referral, and customer satisfaction objectives
• Meet with prospective borrowers to discuss lending options, review the borrowers financial and credit information, and present mortgage loan products
• Responsible for offering the best possible customer experience as well as providing guidance on product options
• Enter complete and thorough application information into the loan origination system
• Contact the applicant to collect all supporting documentation required for a complete loan package and uploading into the loan origination system as necessary
• Actively communicate with prospective borrowers during the application process either in person, by phone, or electronically. Manage loan pipeline, proactively keeping borrowers up to date on the status of their loan request
• Serve as trusted advisor to other lines of business by attending market team meetings and by participating in joint sales call efforts
• Collaborate with the loan fulfillment team to ensure key process milestones are met, regulations are adhered to and the loan is processed efficiently
• Uncover client financial needs through the mortgage interview process and make referrals through the sales referral system
• Contact all incoming mortgage referrals and keep sales referral system up to date
• Demonstrates initiative in developing a broad referral network of retail partners, realtors and other professionals/centers of influence; may involve cold-calling and/or prospecting
• Participate in community activities/organizations that promote the bank and homeownership, including hosting or presenting first-time home buyer or home ownership principles seminars to agencies or members of the community
• Attends and participates in Consumer Lending meetings as required by management
• Supports other Mortgage Consultants as necessary
• Will perform special projects as assigned

Education, Experience and Job Skills

Applicant must have strong sales ability, computer skill sets appropriate for the job, and the ability to obtain their NMLS license.

• 2 year college degree required, Bachelor's degree preferred
• Exceptional time management skills and proven ability to manage a dynamic pipeline
• Excellent communication skills, experience in public speaking preferred
• Ability to comprehend and analyze complex personal financial information
• Good computer skills
• 5 years of residential mortgage lending or commensurate sales experience S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicdensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Basic Qualifications

• 2 year college degree required
• 5 years of residential mortgage lending or commensurate sales experience

Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact View email address on click.appcast.io to ask for an accommodation, alternative application process or other inquires.

Working Together. Building Success.