Data Center Site Manager

Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud.

• Lead and manage the daily operations of the Data Center site, ensuring the availability, reliability, and operational excellence of all infrastructure and systems.
• Supervise and manage a team of six shift Operations Engineers, including manpower planning, shift scheduling, task assignment, performance management, coaching, and professional development.
• Ensure 24x7 operational coverage and maintain adequate staffing to support business and customer requirements.
• Act as the primary escalation point for operational incidents and coordinate cross-functional teams to drive timely issue resolution and root cause analysis.
• Oversee the operation, maintenance, and troubleshooting of AI/HPC infrastructure, including:

• Establish, maintain, and continuously improve operational procedures, Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), and preventive maintenance programs.
• Monitor site health, operational KPIs, incident trends, and infrastructure performance to ensure service quality and operational efficiency.
• Coordinate hardware installation, rack and stack activities, system commissioning, infrastructure expansion, and lifecycle management.
• Review and approve maintenance activities, change requests, incident reports, and shift handover records.
• Ensure compliance with company policies, operational standards, safety requirements, and security procedures within the Data Center.
• Collaborate with engineering, network, facilities, and vendor teams to support new deployments and operational improvement initiatives.
• Participate in on-call rotation and provide hands-on operational support when necessary, including covering shift duties during manpower shortages, emergencies, or critical incidents.
• Drive a culture of operational excellence, teamwork, accountability, and continuous improvement within the site operation team.

• Bachelor's degree or above in Computer Science, Computer Engineering, Electrical Engineering, Electronics Engineering, Information Technology, or related disciplines.
• Minimum 5 years of experience in Data Center operations, IT infrastructure, or HPC/AI infrastructure management.
• Minimum 2 years of experience in team leadership or people management.
• Proven experience managing 24x7 shift operations in a mission-critical environment is preferred.
• Experience with large-scale AI or HPC clusters is highly desirable.
• Technical Expertise

• Familiarity with NVIDIA GPU architecture, NVLink, NVSwitch, and AI cluster deployment concepts.
• Experience with server hardware troubleshooting, firmware management, and hardware lifecycle management.
• Good understanding of structured cabling systems, including optical fiber, MPO/LC connectors, DAC, and AOC cabling.
• Familiarity with infrastructure monitoring and management tools.
• Linux and System Administration

• Leadership and Management Skills

• Personal Attributes

• A culture that values authenticity and diversity of thoughts and backgrounds;
• An inclusive and respectable environment with open workspaces and exciting start-up spirit;
• Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• Ability to contribute directly and make an impact on the future of the digital asset industry;
• Involvement in new projects, developing processes/systems;
• Personal accountability, autonomy, fast growth, and learning opportunities;
• Attractive welfare benefits and developmental opportunities such as training and mentoring.

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