Associate Triage Analyst

About Us Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Proofpoint PCMS provides information protection that delivers visibility into data risk by analyzing content, behavior, and threats from a cloud-native console, helping stop data loss while reducing operational time and cost. The Associate Triage Analyst (ATA) is responsible for assisting with the monitoring of events for Proofpoint PCMS customers and escalating necessary events through approved escalation paths. This role also supports internal teams and customers by assisting with reporting and operational metrics. All tasks must be performed in accordance with the company's ISO 27001 Information Security Management System (ISMS). This includes participating in annual information and network security training and accepting ad hoc spot checks to support the continuous improvement of Proofpoint's ISMS. Team members are expected to understand the importance of the ISMS and the proper handling of customer data. Key Responsibilities Assist with monitoring events for Proofpoint PCMS customers. Escalate necessary events to customers using approved escalation paths. Assist customers and internal teams with metrics and reporting from security platforms. Assist with improving monitoring and alerting for Proofpoint PCMS customers. Perform all responsibilities in accordance with the company's ISO 27001 Information Security Management System (ISMS) requirements. Participate in annual information and network security training. Support ad hoc ISMS spot checks and follow established processes for handling customer data. Qualifications Experience analyzing data within large data sets. Customer service experience. Experience working as part of a team. Experience with Microsoft Excel and the Microsoft Office Suite. This posting is anticipated to remain open until August 31st, 2026 Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to View email address on click.appcast.io. Base Pay Ranges SF Bay Area, New York City Metro Area – Base Pay Range 23.56 - 32.42 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska – Base Pay Range 17.40 - 23.90 USD All other cities and states excluding those listed above – Base Pay Range 17.40 - 23.90 USD #J-18808-Ljbffr Proofpoint